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Troubleshooting Guide (cont.) NOTE: Always check for error codes first (pgs. 8–10).
Some tests will require accessing components. See Figures 6 & 7, page 21, for component locations.
For detailed troubleshooting procedures, refer to “Troubleshooting Tests” beginning on page 14.
Problem Possible Cause Checks & Tests
Poor Wash Oversuds. 1. Verify use of HE detergent.
Performance 2. Excessive detergent usage.
Please reference
Load is tangling. 1. Washer not loaded properly.
Use & Care Guide
2. Perform Service Calibration, page 4.
Incorrect water level. 1. Perform Service Calibration, page 4.
2. See TEST #2: Valves, page 15.
3. See TEST #6: Water Level, page 19.
Clothes wet after cycle 1. Overloaded washer.
is complete (not water 2. Oversuds (see above).
saturated, but very damp). 3. Items caught in tub sump.
4. Weak suspension.
5. Shifter not moving into position.
6. Cold/Rinse water > 105°F (40.5°C).
7. See TEST #7: Drain Pump, page 19.
8. See TEST #3b: Drive System – Motor, page 16.
Load not rinsed. 1. Check proper water supply.
2. Not using HE detergent.
3. Washer not loaded properly.
4. Shifter not moving into spin position.
5. See TEST #2: Valves, page 15.
6. See TEST #3b: Drive System – Motor, page 16.
Not cleaning clothes. 1. Washer not loaded properly.
2. Not using HE detergent.
3. Not using correct cycle.
4. Shifter not moving into position.
5. See TEST #3b: Drive System – Motor, page 16.
Fabric damage. 1. Washer overloaded.
2. Bleach added incorrectly.
3. Sharp items in tub.
Wrong option or cycle Refer customer to “Use & Care Guide”.
selection.
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