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Troubleshooting Guide NOTE: Always check for error codes first (pgs. 8–10).
Some tests will require accessing components. See Figures 6 & 7, page 21, for component locations.
For detailed troubleshooting procedures, refer to “Troubleshooting Tests” beginning on page 14.
Problem Possible Cause Checks & Tests
Won’t Power Up No power to washer. Check power at outlet, check circuit breakers, fuses,
• No operation or junction box connections.
• No keypad response
Connection problem between Check the AC power cord for continuity.
• No LEDs or display
AC plug and main control.
Connections between main Check connections and continuity between main control
control and UI. and UI.
User Interface problem. See TEST #4: Keys and Encoders, page 17.
Main Control problem. See TEST #1: Main Control (ACU), page 14.
Won’t Start Cycle Lid lock mechanism not 1. Lid not closed due to interference.
No response when functioning. 2. Lock not closed due to interference.
START is pressed 3. See TEST #8: Lid Lock, page 20.
Important: Starting a Connections between main Check connections and continuity between main control
cycle requires ‘Press control and UI. and UI.
and hold’ of START
User Interface problem. See TEST #4: Keys and Encoders, page 17.
button
Main Control problem. See TEST #1: Main Control (ACU), page 14.
UI Won’t Accept Connections between main Check connections and continuity between main control
Selections control and UI. and UI.
Some or all buttons User Interface problem. See TEST #4: Keys and Encoders, page 17.
non-responsive
Main Control problem. See TEST #1: Main Control (ACU), page 14.
No Sounds When Button sounds are turned off. See TEST #4: Keys and Encoders, page 17.
Keys Are Pressed
Connections between main Check connections and continuity between main control
control and UI. and UI.
User Interface problem. See TEST #4: Keys and Encoders, page 17.
Main Control problem. See TEST #1: Main Control (ACU), page 14.
Won’t Fill No water supplied to washer. 1. Check water connections to washer.
2. Verify that hot and cold water supply is on.
Plugged filter/screen. Check for plugged filter or screen in the water valve
or hoses.
Drain hose installation. Check for proper drain hose installation.
Valve problem. See TEST #2: Valves, page 15.
Main Control problem. See TEST #1: Main Control (ACU), page 14.
Overfills Pressure hose. See TEST #6: Water Level, page 19.
Valve problem. See TEST #2: Valves, page 15.
Washer requires calibration. Perform Service Calibration, page 4.
Pressure transducer See TEST #1: Main Control (ACU), page 14.
on main control.
Won’t Dispense No water supplied to washer. 1. Check water connections to washer.
Fabric Softener 2. Verify that hot and cold water supply is on.
Or Oxi (Oxi not
Obstruction in dispenser. Clean obstruction from dispenser.
on all models)
Valve problem. See TEST #2: Valves, page 15.
Main Control problem. See TEST #1: Main Control (ACU), page 14.
Incorrect Water Water hose installation. Make sure inlet hoses are connected properly.
Temperature
Temperature thermistor. See TEST #5: Temperature Thermistor, page 18.
Valve problem. See TEST #2: Valves, page 15.
Main Control problem. See TEST #1: Main Control (ACU), page 14.
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