MS300 Advanced Users Guide
3/3/2005
Page 17 of 65
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Testing a Dialup Connection
• An external Hayes compatible serial modem is required.
• An analog phone line is required. Multiplexed digital phone lines are not
supported.
• An existing Internet Service Provider (ISP) account is also required – or you can
sign up for a new AOL account by following the on-screen instructions.
1. Check the phone line connection – using a standard phone, make sure there is a
dial tone on the line.
2. The modem should be automatically detected after you select “dialup” as the
connection type. If it fails to be recognized, make sure that the modem is
connected to COM port 4 of the MS300 using a serial cable. (USB modems are
NOT supported)
3. Make sure you have a valid dialup account and password. The username,
password, and dialup access numbers should be obtained from your ISP. The
larger ISPs will have local phone numbers for most areas in the US.
4. Verify that the dialup account and password are valid by testing them on a PC
connected to the same external modem. This will tell you if the account settings
and modem are properly configured.
5. The Quick Start Dialing Preferences screen allows you to set the preferences for
your current location.
a. Most calling methods these days will use “tone” or touch tone instead of pulse
dialing.
b. Enter a prefix if you have to dial ‘9’ or some other number to access an
outside line when using your phone system.
c. If your phone line has Call Waiting service, select the prefix to disable it from
the “Disable Call Waiting” spin control. Typically, this will be *70, in the US.
d. If you have voice mail service from your phone company that provides a
beeping signal just before the dial tone is heard on your line, change “ignore
dialtone” to YES. This will ignore the beeping signal which may prohibit
some modems from dialing out when you have messages waiting.
6. Once you have verified all of the Dialing Preferences, you should test the dialup
modem connection to the McIntosh servers. From the Dialing Preferences Quick
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