MS300 Advanced Users Guide
3/3/2005
Page 64 of 65
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Technical Support 866-458-6910 9:00AM to 6:00PM EST, M-F www.mcintoshlabs.com
Troubleshooting
Network Problems
If you experience problems registering the MS300 or connecting to the Internet to lookup
disc information, try these possible fixes before calling McIntosh Tech Support:
• Make sure that your MS300 is properly connected to your home network and that
all cables are in working order.
• The MS300 communicates using TCP/IP and UDP over Ethernet networks using
ports 80, 443, and 1755. If you have a router installed on your network, make sure
that these ports are open for TCP and UDP.
• If Dynamic TCP/IP addressing fails, check your router to make sure that it is
configured to assign dynamic IP addresses via DHCP and try rebooting your
router.
• If DHCP addressing still isn’t working, try using static IP addresses. The Internet
Assigned Numbers Authority (IANA) has reserved the following three blocks of
the IP address space for private networks: 10.0.0.0 - 10.255.255.255, 172.16.0.0 -
172.31.255.255, and 192.168.0.0 - 192.168.255.255. Note that the first block is
nothing but a single class A network number, while the second block is a set of 16
contiguous class B network numbers, and the third block is a set of 255
contiguous class C network numbers. The complete RFC 1918 can be found via
FTP on http://nic.ddn.mil
• Crestron, AMX, or other third party controllers capable of controlling the MS300
over Ethernet use port 251. Make sure your router has port 251 open if you plan
on using two-way control over Ethernet.
Software Update Problems
Manual Software Update Checks
Software Updates are automatically checked once a week starting on the day of the week
your MS300 was first registered. You can manually check for a software update by
accessing the Software Update menu found under the Setup/Utilities Menu.
Recording Problems
Audio vs. Data CDs
The MS300 requires Royalty paid blank media when recording audio CDs. Blank CDs
marked with “Data” can not be used when creating Red Book audio CDs. You must
purchase and use blank media marked as “Audio” or Music” CDs.
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