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Paper width smaller as specied cannot be used due to the presenter paper guides.
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The minimum ticket length is determined by the distance between the print head and the exit sensor and is 58 mm. The
maximum ticket length is 120 mm with full specication. If the ticket length is chosen to be longer, there is a risk that the
loop will collapse and a disruption will occur, especially when there is high humidity. Larger ticket lengths must be
precisely tested in the application. In the case of very long tickets, it may be possible to work with an additional paper
guide.
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To create a loop, the paper must have the CORRECT rigidity. If the paper is too soft, it may not be properly transported into
the presenter or the loop collapses and a malfunction occurs. If it is too hard, the presenter cannot “bend” the paper and
therefore cannot create a loop. In addition, the presenter may not be able to feed the paper out. Paper thicker as specied
can be used in dispensing operations without the retract function.
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If the printer doesn‘t print for a long time, the paper will bend according to the paper guide in the printer and the external
paper feed. If printing starts again after this standstill, the curvature of the paper on the next ticket may lift the presenter
spring and the ticket cannot be transported into the presenter. We recommend that you “park” the paper in the presenter
while it is idle. For „parking“ purpose, the paper is fed into the presenter. In order to start with a new printout the paper will
then be withdrawn with the command "Retract to ToF".
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Tests have shown that preprinted paper behaves more critically under high humidity. This reduces the possible working
range of air humidity from 90% RH to 80% RH.
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