191
Vehicle Recovery following an Accident
If your vehicle is unable to be mobilized
following a road traffic accident, MG Roadside
Assistance will organize to send a recovery
vehicle to recover your vehicle from the
accident site to the nearest authorized MG
EV Dealer.
Medical Coordination
In case of a medical assistance required by
you during the breakdown, MG Roadside
Assistance team will help for the medical
coordination.
Accommodation Assistance
In case of a breakdown occurring far
from your hometown (not less than 100
kilometres), and if so needed by you, MG
Roadside Assistance will help provide a hotel
accommodation for you for one night.
Program Overview – Definitions
• Covered Customers:
The owner (or driver) and all the passengers
travelling in the vehicle at the moment the
roadside assistance was required, up to
the legal passenger limit of the vehicle. The
customer may be asked to produce car/other
identity documents to verify the eligibility
under this Program.
• Covered Vehicles and period of cover:
All new MG vehicles sold by Authorised
MG Dealers in India are eligible for free MG
Roadside Assistance with Pan India coverage
(except islands, areas with limited entries).
Vehicles will be covered under this program
for a period equal to applicable New Vehicle
Warranty from the date of sale of the vehicle.
Assistance will be provided no matter where
you are (i.e. at home, on the roadside, on the
highways, in a parking lot, etc.), as long as
you are not already at an Authorized MG EV
Dealer.
Non-covered Events
MG Roadside Assistance is designed to help
only in “covered events” that lead to stoppage
/ immobilization of your vehicle. As a result,
this program will not cover following events,
including but not limited to:
• Speedometer not working
• Air-conditioning is not working
• Passenger door(s) cannot be opened when
there are no passengers in the vehicle
• Boot cannot be opened
• Front and / or rear demisters are not
functioning
• Horn is not functioning
• Damaged door mirrors
• Rear view mirror is damaged, but it does not
obstruct the driver’s vision
• Sunroof cannot be opened
• Sunroof cannot be closed but weather
conditions are fair, and the vehicle is not
exposed to any security risk
• Windows cannot be opened
• Windows cannot be closed but weather
conditions are fair, and the vehicle is not
exposed to any security risk
• Seat adjustor is faulty, but the vehicle can be
safely driven
• Passenger seat belts are faulty but there are
no passengers in the vehicle
• Faulty security system unless the vehicle is
immobilized or unless the alarm is sounding
continuously
• ABS lights are illuminated
• Air bag warning lights are illuminated
• Traction control lights are illuminated
• Other non-safety related lights/service
warnings are illuminated
• Vehicle runs out of windscreen wiper fluid
• Front or rear windscreen wipers faulty but
weather conditions are fair
Roadside Assistance
7
To Next Page
