13. Troubleshotting
In this section we will describe some possible problem encountered by users of
WX3in1 Plus 2.0 device and try to help you to solve them.
Question: What should I set in APRS-IS Username and Password field?
Answer: In Username field you should set the same string as your WX3in1 Plus 2.0
callsign and SSID, separated by a hyphen. It should be written in upercase. Example:
SQ3PLX-5.
For your APRS-IS password you should ask your APRS-IS server operator. Some password
generators are also available on the internet.
Question: I think that my device doesn't connect to APRS-IS or NTP (network time
protocol server) or WeatherUnderground, etc. Why?
Answer #1: Check your WX3in1 Plus 2.0 device physical connection to you local network.
After connecting RJ-45 network cable, you should check a led on your router or switch,
is should be lit, indicating proper physical connection. If it is OK, go to answer #2.
Answer #2: Check your device's IP settings including IP address, IP mask, Gateway and
DNS settings in “Network” Tab.
Try to ping your device with “ping <wx3in1 ip address>” command from your operating
system's command prompt. It should answer to your pings. Make sure that your gateway
IP is set to your network router's IP. If it is not, you will still be able to ping the device,
but it will not be able to get out of your local network. If it is OK, go to answer #3.
Answer #3: There can be many other different reasons. But if you feel that your settings
are correct and it doesn't connect to any of these services, then it can be problem of
your DNS settings. Below you can see how to check this over telnet:
00:25:47 (DNS) Server name not found, need to nslookup: time.nist.gov.
00:26:03 (DNS) Server name nslookup timed out: time.nist.gov.
The first line means that server “time.nist.gov” is not known to your WX3in1 Plus 2.0
device. That is OK, it just needs to ask DNS for this server's IP.
The second line means a problem: DNS server didn't answer to your query. You have
probably misconfigured your DNS server IP.
You should check your internet service provider's proper DNS IP address. In some cases
you can also use your network router's IP address as a DNS, because most network
routers are able to do DNS relaying.
If your DNS settings are wrong, you will not be able to connect to any service with it's
domain name.
Question: I'm not sure if my device receives APRS packets properly from my radio.
How to check this?
Answer: The first and most obvious indicator of proper packet reception is a red
“PC/PACKET” led of your WX3in1 Plus 2.0 device. It should work like that:
• When there is something received and radio squelch is open, yellow “RADIO RX”
led lights up,
• Shortly after packet reception red “PC/PACKET” led lights up indicating proper
52
To Next Page