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6. Warranty & After-Service
Please note that the warranty begins at the time of purchase. If this purchase is delayed such as on
a new pool build or installation will be delayed, the installation date must be proved with appropriate
documentation to have the warranty start at the time of installation. Warranty is only valid upon first
install.
Some claims will not be approved under any circumstances by Moov Pool Products. Such
claims include and are not limited to:
- Heat Exchanger broken due to water left in through unproper winterization. Appropriate
winterization can be found on Moov Pool Products website or on page 20 of this manual. Any other
winterization default claims will be refused.
- Heat Pump damaged by meteorological events such Hurricanes, Tornados, Hail, Earthquakes
and any other act of god event.
- Units not installed by an appropriate technician. The trade job of these technicians will vary
depending on the region of the install and can include HVAC technicians or electricians. Electrical
wiring or product manipulations are included.
- All electrical connection warranty claims. Moov is not responsible for the connection of units and
any claims in regards to electrical connection of the unit should be directed to the certified installer.
All warranty calls on electrical jobs or components used will be refused.
- Any unsatisfactory claim. Heat Pumps efficiency will vary depending on various factors such as
outdoor temperature, required temperature, air flow, sun presence, humidity, pool sizing, heat pump
distance from the pool and much more. Please always refer to your pool expert to select the right unit
tailored to your needs or contact Moov Pool Products for a recommendation.
All warranty claims must be approved by an authorized Moov Pool Products employee. For
more information on warranties or to submit a claim, contact Moov Pool Products.
Moov Pool Products
Head office located in Quebec City, Quebec, Canada
www.moovsa.com / 450-328-5858
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