B-1
Appendix B EMEA Warranty, Service and Technical
Support
B.1 Warranty and Service Support
MOTOROLA SOLUTIONS, INC. (“MOTOROLA”) offers long term support for its products. This
support includes full exchange and/or repair of the product during the warranty period, and service/
repair or spare parts support out of warranty. Any "return for exchange" or "return for repair" by an
authorized Motorola Dealer must be accompanied by a Warranty Claim Form. Warranty Claim Forms
are obtained by contacting an Authorized Motorola Dealer.
B.1.1 Warranty Period and Return Instructions
The terms and conditions of warranty are defined fully in the Motorola Dealer or Distributor or
Reseller contract. These conditions may change from time to time and the following notes are for
guidance purposes only.
In instances where the product is covered under a "return for replacement" or "return for repair"
warranty, a check of the product should be performed prior to shipping the unit back to Motorola.
This is to ensure that the product has been correctly programmed or has not been subjected to
damage outside the terms of the warranty.
Prior to shipping any radio back to the appropriate Motorola warranty depot, please contact
Customer Resources (Please see page B-3). All returns must be accompanied by a Warranty Claim
Form, available from your Customer Services representative. Products should be shipped back in
the original packaging, or correctly packaged to ensure no damage occurs in transit.
B.1.2 After Warranty Period
After the Warranty period, Motorola continues to support its products in two ways.
1. Motorola's Managed Technical Services (MTS) offers a repair service to both end users and
dealers at competitive prices.
2. MTS supplies individual parts and modules that can be purchased by dealers who are
technically capable of performing fault analysis and repair.
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