Chapter 1
Introduction
1.1
Scope of Manual
This manual is intended for use by service technicians familiar with similar types
of
equipment.
It
contains service information required for the equipment described and
is
current as of the printing
date. Changes that occur after the printing date are incorporated by a complete manual revision or
alternatively, as additions.
Note: Before operating
or
testing these units, please read the Safety Information Section
in
the
front
of
this manual.
1.2 Warranty
and
Service Support
1-1
Motorola offers long term support for its products. This support includes full exchange and/or repair
of
the product during the warranty period, and service/repair or spare parts support out
of
warranty. Any
"return for exchange" or "return for repair" by
an
authorized Motorola dealer must be accompanied
by
a warranty claim form. Warranty claim forms are obtained by contacting customer service.
1.2.1 Warranty Period
The terms and conditions
of
warranty are defined fully
in
the Motorola dealer or distributor or reseller
contract. These conditions may change from time to time and the following notes are for guidance
purposes only.
1.2.2 Return Instructions
In instances where the product is covered under a "return for replacement" or "return for repair"
warranty, a check
of
the product should be performed prior to shipping the unit back to Motorola. This
is to ensure that the product has been correctly programmed or has not been subjected to damage
outside the terms
of
the warranty.
Prior to shipping any radio back to a Motorola warranty depot, please contact the appropriate
customer service for instructions.
All returns must be accompanied by a warranty claim form,
available from your customer services representative. Products should be shipped back
in
the original
packaging, or correctly packaged to ensure
no
damage occurs
in
transit.
1.2.3 After Warranty Period
After the Warranty period, Motorola continues to support its products
in
two ways:
Firstly, Motorola's Accessories and Aftermarket Division (ADD) offers a repair service to both end
users and dealers at competitive prices.
Secondly, Motorola's service department supplies individual parts and modules that can be
purchased by dealers who are technically capable
of
performing fault analysis and repair.
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