44 Help
6. Help
Noise interference
To avoid background noise or echoes, ensure that there is enough distance
between your device and the Wi-Fi
®
Camera Unit.
Use of other 2.4 GHz products, such as Bluetooth
®
systems or microwave
ovens, may cause interference with this product. Keep the Wi-Fi
®
Camera Unit
at least 1.5m away from these types of products, or turn them off if they appear
to be causing interference.
Lost connection
Check your Wi-Fi
®
settings. If necessary, reconnect your Wi-Fi
®
. Ensure the
Wi-Fi
®
Camera Unit is switched ON. Wait a few minutes to connect to the Wi-Fi
®
network.
If you forgot your password
If you do not remember your password, tap "Forgot Password" and submit
your e-mail address. A new password will be sent to your e-mail address
immediately.
Trouble Shooting
Category Problem
Description / Error
Solution
Account I am unable to login
even after registration.
Please check your user name and
password.
Account I receive an error
message saying: "Email
ID is not registered".
Please ensure that you have
registered an account with us. Tap
Create Account to create an account
to be able to use the Wi-Fi
®
Video
Baby Monitor.
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