Motorola One HYPER User Manual

Can't make calls
After each troubleshooting step, check to see if your issue is fixed.
icon is missing
If disappeared from your home screen, you just need to add a shortcut for the Phone app.
SIM card not recognized
If you see or in the status bar or a message that the SIM is not recognized:
1. Turn your phone off and then on again.
Press & hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
2. Do one of the following:
•
If your phone allows one SIM card, turn your phone off, then remove and reinsert the SIM.
•
If your phone allows dual SIMs, disable the SIM, then enable it again. Go to Settings > Network &
internet > SIM cards. Turn the SIM off . Then turn it on .
If one of the two SIMs is working, remove the SIM that is not recognized and try it in the other SIM
slot. If it doesn't work in the other SIM slot, then the issue is with the SIM card and you need a
replacement from your carrier.
3. Contact your carrier to make sure your account is set up properly.
4. Ask your carrier to replace the SIM card.
5. Perform an external phone reset.
No signal
1.
If you usually have a signal but the status bar shows in your current location, move to another
area where you can receive a signal, like outdoors. If you’re uncertain whether your carrier provides
service in that location, check the coverage map on your carrier’s website.
2. If airplane mode is on, turn it off.
3. Turn your phone off and then on again.
4. Check for app updates.
5. Check if a software update is available for your phone.
6. Check that the Preferred network type is set to Global. (Settings > Network & internet > Mobile
network > Preferred network type.) If you’re experiencing service issues when it is set on Global, try a
different setting. Not all carriers support this feature.
7. Remove your SIM card and reinsert.
8. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
9. Reset the phone.
Fix issues : Call and SIM issues
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Motorola One HYPER Specifications

General

Screen shape	Flat
Pixel density	395 ppi
Display diagonal	6.5 \
Touch technology	Multi-touch
Touchscreen type	Capacitive
Display resolution	1080 x 2340 pixels
Native aspect ratio	19:9
Orientation sensor	Yes
Processor cores	8
Processor family	Qualcomm Snapdragon
Processor frequency	2 GHz
RAM capacity	4 GB
Compatible memory cards	MicroSD (TransFlash)
Maximum memory card size	1000 GB
Internal storage capacity	128 GB
Flash type	LED
Rear camera type	Dual camera
Front camera type	Single camera
Maximum frame rate	60 fps
Video recording modes	720p, 1080p, 2160p
Rear camera pixel size	0.8 µm
Rear camera aperture number	1.9
Resolution at capture speed	1280x720@30fps, 1920x1080@30fps, 1920x1080@60fps, 3840x2160@30fps
Front camera aperture number	2
Video capture resolution (max)	3840 x 2160 pixels
Rear camera resolution (numeric)	64 MP
Front camera resolution (numeric)	32 MP
Second rear camera aperture number	2.2
Second rear camera resolution (numeric)	8 MP
Second rear camera field of view (FOV) angle	118 °
4G standard	LTE
2G standards	GSM
3G standards	WCDMA
SIM card type	NanoSIM
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Bluetooth version	5.0
SIM card capability	Dual SIM
Mobile network generation	4G
Subscription type	No subscription
USB version	2.0
USB connector type	USB Type-C
Multimedia Messaging Service (MMS)	Multimedia Messaging Service (MMS) is a standard way to send messages that include multimedia content to and from a mobile phone over a cellular network
Form factor	Bar
Product color	Blue
Themes	Wallpapers
Video call	-
Graphics card	Adreno 612
Personalization	Icons, Menu, Shortcuts
Personal info management (PIM)	Alarm clock, Calculator, Calendar
Platform	Android
Google applications	Google Maps, Google Play
App distribution platform	Google Play
Operating system installed	Android 10.0
Talk time (3G)	- h
Battery capacity	4000 mAh

Weight and Dimensions

Depth	8.9 mm
Width	76.6 mm
Height	161.8 mm
Weight	200 g