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razr 40 ULTRA
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Reset
1.
Go to
Settings
>
System
>
Reset options
.
2.
T
ap
Reset baseband settings
.
3.
T
ap
Reset and restart
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Fix issues : Maintenance procedur
es
357
365
367
Table of Contents
Main Page
Contents
3
Set up phone
10
About your hardware
10
Hardware diagram
10
Care for your phone
11
Prevent water damage
12
Insert or remove SIM card
13
Set up eSIM
13
Insert or remove physical card
13
Erase eSIM
14
Fix an issue
14
Copy data from old phone
15
Copy data from iPhone
15
Copy data from Android phone
15
What gets copied from Android phone
16
Import contacts from SIM
16
Manage dual SIMs
18
About dual SIMs
18
Set up SIM profile
18
Change SIM profile
18
Set up voicemail
19
Set voicemail password
19
Set mailbox greeting
19
Change voicemail options
19
Set up email
20
Set up personal email
20
Set up corporate email
20
Switch account views
21
Make it yours
22
Change its look and sound
22
Protect your phone
22
Other common set up tasks
22
Learn the basics
23
When your phone is closed
23
Check battery and notifications
23
Open camera
23
Use phone as mirror
23
Answer or make calls
24
Unlock for information panels
24
Customize what you see
25
About your home screen
27
What’s on the screen
27
Add/remove screens
27
Customize your home screen
28
About your lock screen
29
New to Android?
30
If this is your first smartphone
30
Learn the basics
30
Get apps
30
Protect your phone
30
Personalize your phone
30
Manage cellular data
31
Useful to know
31
If you had an iPhone
32
About your Google account
33
Benefits of your account
33
Maintaining your account
33
Learn about Google apps
33
Can't sign in to Google account
33
Status bar icons
34
About status icons
34
What status icons mean
34
Phone terms you should know
38
Get around on your phone
40
Learn gestures
40
Tap, drag, swipe, zoom
40
Use gestures with Power button
41
Move between apps and screens
42
Choose how to get around
42
Use gesture navigation
42
Use 3-button navigation
42
Use quick settings
44
Open quick settings
44
Adjust quick settings
44
Open all settings
47
Customize quick settings
47
Pin/unpin media player in quick settings
47
Turn screen off and on
48
Why your screen turns off automatically
48
Turn screen off and on manually
48
Turn off phone
49
Capture your screen
50
Take screenshots
50
Take a screenshot
50
Edit screenshots
50
Find screenshots later
51
Record your screen
52
Record screen
52
Adjust recording options
52
Find your recordings
53
Create GIFs from video
54
Record a GIF
54
View your GIF
54
Discover useful tools
55
Turn flashlight on and off
55
Scan QR codes
56
Record audio notes
57
Record a note
57
Listen to recordings
57
Trim a recording
58
Manage recordings
58
Change recording settings
59
Control phone with your voice
60
Speak a command
60
Teach Google Assistant to recognize your voice
60
Fix an issue
60
Get directions to a location
61
Navigation and battery life
61
Use voice commands to get directions
61
Use Directions widget
61
Get directions to home or work
61
Use clock and weather widget
62
Add widget to home screen
62
Set or delete alarms
62
Manage weather forecasts
62
View your calendar
63
Set up family safe space
64
Set up a space
64
Enter or exit a space
64
Set app permissions
64
Manage how you spend time on your phone
66
Stay focused with Moto Unplugged
66
Understand your habits
66
Limit daily screen time
66
Pause distracting apps to focus
67
Make it easier to put your phone away at bedtime
68
Use parental controls
68
Work with text
69
Use onscreen keyboard
69
Open, close, rotate keyboard
69
Type special characters
69
Capitalize letters
69
Use glide typing
69
Get suggestions
70
Spell check and auto correct
70
Type in multiple languages
70
Cut, copy, paste text
71
Use voice typing
72
Fill in forms automatically
73
Personalize your phone
74
Home screen
74
Change wallpaper
74
Set the wallpaper
74
Create a stylized wallpaper
74
Customize your Favorites tray
75
Change app shortcuts manually
75
Change app shortcuts automatically, based on usage
75
Fix an issue
75
Use widgets, shortcuts, or folders
76
Add widgets
76
Add app shortcuts
76
Add task shortcuts
76
Add web page shortcuts
77
Add folders
78
Remove widgets, shortcuts, or folders
79
Arrange apps and control icon's look
80
Choose where to find apps: app tray or home screen
80
Adjust icon size and names
80
Show or hide notification dots
80
Allow or prevent home screen rotation
82
Remove Google feed
83
Remake your home screen with launchers
84
About launchers
84
Get different launcher
84
Switch between launchers
84
Delete launchers
84
External display
85
Change animated clockface
85
Change the look (wallpaper, shortcuts)
85
Change information panels
85
Change display or font size
86
Allow app transition from internal to external display
86
Customize flip open/closed gesture
86
Learn the basics
87
Lock screen
88
Use a screen saver
88
Set up screen saver
88
Start screen saver
88
Turn off screen saver
88
Add screen savers
88
Use apps
89
Open, close, switch apps
89
Open and close apps
89
Open app in freeform window
89
Switch between open apps
89
Manage your list of recent apps
90
View two apps on screen
91
Use split screen view
91
Use a gesture to split the screen
91
Exit split screen view
91
Use Picture-in-picture
91
View notifications
93
Find your notifications
93
What you can do with lock screen and status bar notifications
93
Control how and when apps send notifications
94
About preloaded apps
95
Apps that came with your phone
95
Get help using an app
99
About the Moto app
100
Turn gestures on/off
100
Get help with other features and settings
101
Focus on gaming
102
Open sidebar
102
Turn off calls and notifications
102
Turn off gestures that conflict with game controls
103
Adjust display settings
103
Use other apps while you play
103
Record or take screenshot during game
104
Allow game play over mobile data
104
Get, delete, manage apps
105
Install or update apps
105
Get apps
105
Update apps
105
If you can't update apps
106
Turn off Play Store auto-updates
106
Restore Play Store apps
107
Manage app permissions
108
What are permissions?
108
Should you allow or deny access?
108
Respond to app permission requests
108
See/change permissions by feature
108
See/change permissions for specific app
109
Delete or disable apps
110
Disable apps provided with phone
110
Delete apps you installed
110
Delete apps installed by others
110
Find problem apps with safe mode
111
Step 1: Restart in safe mode
111
Step 2: Check if the problem goes away
111
Step 3: Exit safe mode
111
Step 4: Check your apps
111
Protect against harmful apps
112
Scan phone for harmful apps
112
If your phone seems slow
112
Search and browse
113
Search the web
113
Search from anywhere
113
Search with the widget
113
Use camera to search for info
113
Delete Google search history
114
Use search engine other than Google
114
Search your phone
115
Find an app
115
Find a setting
115
Find your phone number
115
Find photos, videos, files
115
Browse websites
116
Visit and bookmark websites
116
Open and switch browser tabs
116
Clear browsing history
116
Change default browser
116
Text messaging
118
About text and multimedia messages
118
Text messages - SMS
118
Multimedia messages - MMS
118
Group messaging
118
Read, send messages
119
Read and reply to a message
119
Send a message
119
Add or save attachments
120
Manage drafts
120
Forward a message
120
Copy text from a message
121
Manage, delete messages
122
Keep track of important messages
122
Delete or archive texts
122
Control notifications for text messages
123
Request text delivery reports
123
Turn group messaging on or off
123
Change default messaging app
124
Change text message reply to incoming calls
125
Get text messages on your computer
126
Set up Device Pairing
126
See and send messages
126
Sign out of Device Pairing
126
Email
127
Read, send, manage emails
127
Read email
127
Reply to or forward an email
127
Send new email
127
Add attachment to email
127
Find emails
128
Delete emails
128
Learn more
128
View email attachments
129
View attachments
129
Save attachments from email
129
Delete attachments saved from email
129
Prevent previews of attachments
129
Preview inboxes from home screen
130
Add email signature
131
Control email notifications
132
Calendar app
133
About the calendar
133
Find calendar events
134
Open calendar events
134
Get around the calendar
134
Create and manage events
135
Create calendar events
135
Edit or delete calendar events
135
Control which events are shown
135
Control notifications for calendar events
136
Clock app
137
Set alarms
137
Set alarm by touch
137
Set alarm by voice
137
When an alarm is set
137
Delete an alarm
137
Use timer or stopwatch
138
Use timers
138
Use a stopwatch
138
Set date and time
140
Change time format
140
Set date and time automatically
140
Set date and time manually
140
Switch time zones
140
Show multiple time zones
140
Show home time zone
140
Photos app
142
Share photos and videos
142
Upload photos and videos
143
Back up automatically
143
Adjust back up settings
143
Back up manually
143
View your backed up photos and videos
143
Manage your storage
143
More help
144
Contacts, calls, voicemail
145
Contacts
145
Add contacts
145
Add contacts automatically
145
Add contact with Contacts app
145
Add contact from text message
145
Other ways to add contacts
145
Edit or delete contacts
146
Edit contacts
146
Merge contacts
146
Delete contacts
146
Star your favorite contacts
148
Sort contacts
149
Sort contacts in Contacts app
149
Sort contacts in Phone app
149
Narrow which contacts are shown
149
Share contacts
150
Ways to share contacts
150
Share one or a few contacts
150
Export all contacts
150
Receive a name card file
150
Phone calls
151
Answer calls
151
Answer incoming call
151
Auto answer on headset
151
Dismiss incoming call
151
Control ringtones and notifications
151
Fix an issue
152
Make calls
153
Make a call
153
Other ways to make calls
153
Change default calling app
154
Fix an issue
154
During a call
155
Adjust sound during call
155
Enter a number
155
Use other apps
155
Answer call waiting
155
Record calls
155
End the call
156
Make video calls
157
Make video call with Meet app
157
Get an app to make video calls
157
Add effects during video calls
157
Make conference calls
159
Make calls over Wi-Fi
160
About Wi-Fi calling
160
Turn Wi-Fi calling on or off
160
Make Wi-Fi call
160
If Wi-Fi calling isn’t working
160
Use caller ID
162
About caller ID
162
Change your caller ID info
162
Hear caller ID announcement
162
Turn call waiting on and off
163
Block calls and texts
164
About blocking
164
Block a number
164
Block calls from unidentified callers
164
Unblock a number
164
View and delete call history
166
See your call history
166
Save recent call as contact
166
Delete calls from history
167
Make emergency call from locked phone
168
Voicemail
169
Use voicemail
169
Listen to voicemail
169
Manage your mailbox
169
Fix an issue
169
Music
171
Listen to music
171
Get music
171
Enhance your music with Dolby Atmos
171
Use Volume buttons to switch tracks
171
Transfer music files
172
About transferring music
172
Send files over Bluetooth
172
Receive files over Bluetooth
172
Transfer music from your computer
172
Connect a MIDI device
173
Settings
174
Network and internet
174
Connect to Wi‑Fi networks
174
Turn on and connect
174
Change, share, remove networks
174
Turn Wi-Fi off
175
Advanced: Disable Wi-Fi scanning
175
Advanced: Connect to hidden networks
175
Connect with Wi-Fi Direct
176
Use Airplane mode
177
Control data usage
178
Turn mobile data off/on
178
Set data warning and limit
178
Restrict background data
178
Dual SIMs
179
Share your internet connection
180
Hotspot: Set up
180
Hotspot: Connect devices
180
Hotspot: Manage connections
181
Hotspot: View or change password
182
Hotspot: Manage security
182
USB tethering
182
Bluetooth tethering
183
Connect to VPNs
184
Add a Private DNS service
185
Connected devices
186
Connect with Bluetooth
186
Turn Bluetooth on/off
186
Pair with Bluetooth device
186
Use paired device
186
Reconnect with Bluetooth device
187
Turn off Bluetooth scanning
187
Change phone's name
187
About aptX
187
About Qualcomm Snapdragon Sound technology
188
Make contactless payments
189
Set up contactless payment
189
Make a payment
189
Turn off contactless payment
189
Share or receive with NFC
190
Turn NFC on
190
Share content between devices
190
Read NFC tags on posters and signs
190
Enable NFC icon in status bar
190
Turn NFC off
190
Share files and links with nearby devices
191
Turn sharing on/off
191
Share content with someone
191
Get content from someone
191
Choose who can see you for sharing
192
Fix an issue
192
Transfer files between phone and computer (USB)
193
About USB transfers
193
Transfer files
193
Location of files
193
Fix an issue
194
Change USB preferences
195
Available USB modes
195
Change USB mode
195
Keep in charging mode only
195
Smart Connect platform
197
Cast screen or media to TV
198
Mirror with Chromecast
198
Cast an app
198
Cast personal media with Wi-Fi Direct
199
Fix an issue
199
Print from your phone
200
Set up printing
200
Print
200
About wireless sharing
201
What you can share
201
When sharing photos and videos
201
Ways to share
201
Display
204
Adjust screen brightness
204
Use Dark theme
205
Change text and icon size
206
Adjust refresh rate
207
Show apps full screen
208
Stop automatic rotation
209
Prevent screen from rotating
209
Allow screen to rotate
209
Adjust colors at night
210
Automatically change screen to amber
210
Automatically change screen to grayscale
210
Choose color mode
211
Stop screen flicker in dark environments
212
See Peek Display notifications
213
About Peek Display notifications
213
Respond to Peek Display notifications
213
Change Peek Display settings
213
Stop Peek Display notifications
214
Change screen timeout
215
Change when your screen turns off
215
Stay on until you look away
215
Set recording options
216
Change lock screen features
217
Limit lock screen notifications
217
Make clock smaller
217
Add message to lock screen
217
Control access to your wallet
218
Show and control smart devices
218
Sound & vibration
219
Adjust volumes
219
Use Volume buttons
219
Set app volumes and auto-mute apps
219
Silence with Power & Volume buttons
220
Pick up to silence
220
Set ringtones
221
Change default call ringtone
221
Set call ringtone for a contact
221
Change notification sound
221
Change alarm sound/music
222
Get more ringtones
222
Fix an issue
222
Change vibration settings
223
Turn all vibration on/off
223
Set call vibration
223
Set notification vibration
223
Control alarm vibration
223
Enhance sound
225
About Dolby Atmos
225
Select sound profiles
225
Turn Dolby Atmos off
225
Silence calls & notifications
227
Quickly turn Do Not Disturb on or off
227
Silence during calendar events
227
Silence on schedule
228
Choose what can interrupt
228
Stop phone from speaking
230
Silence replies to voice commands
230
Turn off screen reader
230
Turn off charging sounds
231
Turn touch sounds on/off
232
Hear other notification sounds
233
Notifications
234
Turn notifications on/off
234
Turn off app notifications
234
Turn on app notifications
234
Choose how notifications look and open
235
Turn notification dots off/on
235
Turn bubbles off/on for messaging
235
Turn on snoozing
235
Allow notifications to open apps in freeform
236
Control notification sound
237
Change notification volume
237
Change notification sound
237
Silence an app's notifications
237
Manage notification privacy
239
Control which apps read your notifications
239
Control lock screen notifications
240
See previously viewed notifications
241
Gestures
242
Set up the sidebar
242
Turn on the sidebar
242
Change apps in sidebar
242
About the Gametime sidebar
242
Change System navigation
243
Set options for Gesture navigation
243
Set options for 3-button navigation
244
Use one-handed mode
245
Tap to turn screen on/off
246
Adjust screenshot settings
247
Customize Power button gesture
248
Double-tap back for shortcut
249
Turn flashlight on and off
250
Twist phone to open camera
251
Battery
252
Charge phone
252
How to charge
252
Tips for charging phone
252
Extend battery life
253
Choose settings that use less battery
253
Temporarily conserve battery power
253
See what’s using your battery
253
Use optimized charging
253
Keep adaptive battery on
254
Prevent overcharging
255
Use Battery Saver mode
256
When Battery Saver is on
256
Turn Battery Saver on or off
256
Show battery percentage in status bar
257
Storage
258
About storage options
258
Phone internal storage
258
Cloud storage
258
Manage phone storage
259
Free up space by scanning
259
Free up space manually
259
Schedule automatic removal of photos and videos
259
Find downloaded files
260
Recover recently deleted files
261
Upload music to cloud
262
Upload photos and videos
263
Back up automatically
263
Adjust back up settings
263
Back up manually
263
View your backed up photos and videos
263
Manage your storage
263
More help
264
Scan documents and make copies
265
Scan document to Drive
265
Scan and save to folders from your home screen
265
Location
266
Use location services
266
About location information
266
Turn location on or off
266
Review apps using your location
266
Review services using your location
266
Fix an issue
267
Accessibility
269
Visual assistance
269
Adjust colors if you’re color blind
269
Use color inversion
269
Make screen extra dim
270
Bold all text
271
Magnify the screen
271
Use TalkBack to read screens
272
Hear audio description of movies and shows
273
More assistance
273
Hearing assistance
274
Caption all speech
274
Turn on video captions
274
Use hearing aids
274
Use real-time text (RTT) during calls
275
Set up TTY device
275
Dexterity assistance
277
Change timing controls
277
Use external switch or keyboard
277
Use accessibility shortcuts
279
About accessibility shortcuts
279
Use accessibility menu of essential controls
279
Manage accessibility buttons
280
Press Volume buttons for accessibility features
280
Apps
282
Set or change default apps
282
Adjust special app access
283
Passwords & accounts
284
Add or remove accounts
284
Add Google account
284
Add email or app account
284
Remove account
284
Change name & info in your Google account
286
Sync apps with your Google account
287
About syncing
287
See which apps auto-sync
287
Turn off auto-sync
287
Sync manually
288
Fix an issue
288
Control what info Google collects
289
Security & privacy
290
About security
290
Screen lock options
290
Fingerprint sensor
290
Additional security options
290
Protect against harmful apps
291
Scan phone for harmful apps
291
If your phone seems slow
291
Make sure your phone can be found
292
Lock and unlock phone
293
Set a screen lock
293
Set or change screen lock
293
Screen lock types
293
Unlock your screen automatically
293
Remove screen lock
294
Quickly tighten lock screen security
295
Set advanced lock options
296
Set time before locking
296
Stop Power button from instantly locking
296
Control network and security functions
296
Hide your pattern or PIN
297
Hide passwords
297
Stay unlocked when connected with a trusted device
298
Set up trusted devices
298
Remove trusted devices
298
Manually lock phone
298
Unlock with your face
299
Before using face matching
299
Set up face matching
299
Unlock your phone
299
Turn off face matching
300
Fix an issue
300
Unlock at trusted places
301
Set up trusted places
301
Manually lock phone
301
Remove trusted places
301
Keep phone unlocked while it's on you
302
Use fingerprint security
303
Set up fingerprint security
303
Add more fingerprints
303
Remove a fingerprint
303
Use fingerprint to unlock phone
303
Use fingerprint to sign in to apps
304
Why am I still asked for PIN/pattern?
304
Fix an issue
304
More security settings
306
Pin an app screen
306
Turn on pinning
306
Pin and unpin an app
306
Protect apps in a secure folder
307
Set up the folder
307
Disguise the folder
307
Change the lock
308
Set amount of time folder stays unlocked
308
Manage secure apps and notifications
309
Forgot your folder's PIN/password/pattern?
309
Lock SIM card
311
Set up SIM lock
311
Unlock SIM card
311
If you accidentally disabled SIM
311
Change SIM PIN
311
Privacy
312
See/change permissions by feature
312
Control access to your mic and camera
313
Block mic or camera from app in use
313
Block/unblock for all apps
313
Hide passwords
314
Keep Wi-Fi and mobile networks secure
315
Safety & emergency
316
Prepare for emergencies
316
Set up emergency SOS
316
Set up emergency information
316
View emergency information
317
Add message to lock screen
317
Send your location to emergency services
317
Turn emergency alerts off/on
317
System
319
Languages & input
319
Customize the keyboard
319
Resize keyboard to type more accurately
319
Change background appearance
319
Adjust keyboard sounds or vibration
319
Disable glide typing
320
Limit or turn off suggestions
320
Turn off auto-correction
320
Change keyboard apps
321
Download other keyboards
321
Choose which keyboard to use
321
Remove keyboards
321
Use multiple languages
322
Change display language
322
Set language for an app
322
Add language to keyboard
322
Back up phone
323
Back up to Google
323
Manage your backup in Drive
323
Restore backed up data
323
Users and guests
324
Share your phone
324
Ways to share your phone
324
About owners, users, and guests
324
Switch users
324
Add, modify, remove users
326
Add a user
326
Restrict calls and messages
326
Remove a user
326
Add or delete guest
327
Lend to guest
327
End guest session
327
About phone
328
Record your IMEI number
328
Find legal and product information
329
Fix issues
330
Hardware issues
330
Phone is slow or unstable
330
Phone feels warm or hot
331
Overview
331
Reasons your phone may get warm
331
Ways to keep your phone from heating up
331
If you're not using or charging it
331
Phone won't turn on
332
Phone restarts or crashes
333
Screen is frozen or won't respond
334
Screen displays wrong colors
335
Everything is grayscale, black and white
335
Everything is negative, reversed colors
335
Tones, hues are different or missing
335
Background turned dark/light
335
Call and SIM issues
336
Troubleshoot issues with calls
336
Can't make calls
337
icon is missing
337
SIM card not recognized
337
No signal
337
Have signal, but can’t make calls
337
Consistent busy signal
338
Can't answer or phone doesn't ring
339
Phone doesn’t ring or ring loud enough
339
Can't answer ringing phone
339
Consistent busy signal
339
Don’t get calls/texts
339
Calls go to voicemail
340
Issues during calls
341
Screen goes black
341
Calls are dropping
341
People can’t hear me on calls
341
People can’t hear me on apps like Meet or WhatsApp
342
Poor sound quality on calls
342
Battery issues
343
Charging issues
343
Phone gets hot while charging
343
TurboPower charging not working
343
Charging stops at 80%
343
Battery drains too fast
344
Battery life varies
344
If your battery is draining faster than expected
344
Bluetooth, Wi-Fi, USB issues
345
Bluetooth issues
345
Bluetooth turning on automatically
345
Can't pair
345
Can’t reconnect previously paired device
345
Can't hear music
345
Can't make or hear on calls
346
Connection drops
346
Paired device can't see contacts
346
Fix it: Check the basics
346
Wi-Fi issues
348
Can't connect to a network
348
Connection drops
348
Hotspot problems
348
Can't transfer files or connect to computer
350
Check your computer
350
Check your phone
350
Check your USB connection
350
Account and sign-in issues
351
Forgot unlock code
351
Can't sign in to Google
352
Account sync issues
353
Sync account manually
353
Basic troubleshooting
353
Advanced troubleshooting
353
App issues
355
App or widget issues
355
App or widget missing from home screen
355
App icons being replaced in favorites
355
App crashes, won’t open, or isn’t working
355
App disabled in safe mode
356
If you can't update apps
356
Problems with app you installed
356
Camera issues
357
Photo looks blurry
357
Accidentally deleted photos
357
WhatsApp camera issues
357
Error: Please restart Camera to continue
357
Error: Camera Busy
357
Error: Trash is full
358
Messaging issues
359
Red ! on text message
359
Can't hear notifications
359
Can't send or receive messages
359
Can't send or receive pictures or videos
359
Messages app stopped
360
Keyboard not working
360
Problems with Facebook, WhatsApp, other apps
360
Gmail issues
361
Play Store issues
362
Maintenance procedures
363
Update Android software
363
Check Android version number
363
Install Android software updates
363
Check if and when updates are available
363
Reset connections, settings, or apps
364
Reset Wi-Fi, cellular data, and Bluetooth
364
Reset eSIM
364
Reset app preferences
365
Reset baseband settings
365
Reset phone
367
What a reset does
367
Before you reset
367
Reset phone from Settings
367
Reset phone if you can't open Settings
368
Get more help
369
Send feedback to Motorola
370
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