Appendix A
Service Information – EIA
Service orders are dealt with by two centres: European Radio Support Centre (ERSC) and European
Systems and Components Centre (ESCC). This section contains contact details to service centers in
Europe, Middle East, and Africa.
European Radio Support Centre (ERSC)
ERSC provides a remote Technical Support Service to help customers resolve technical issues and
quickly restore their systems. The centre handles service orders for subscribers and accessories. This
team of highly skilled professionals is available to the customers that have current ERSC service
agreements in place. For further information and to verify whether your current service agreement
entitles you to benefit from this service, contact your local customer support.
To contact ERSC, use the following EIA Integrated Call Center details:
E-mail: ersc@motorolasolutions.com.
Telephone: +49 (0)30 6686 1555
European Systems and Components Centre (ESCC)
ESCC provides a repair service for infrastructure equipment. Customers requiring a repair service
should contact the Customer Information Desk and obtain a Return Material Authorization number.
Unless advised otherwise, the equipment should then be shipped to the following address:
Motorola GmbH, European Systems Component Center, Am Borsigturm 130, 13507 Berlin, Germany
E-mail: escc.admin@motorolasolutions.com.
Telephone: +49 (0)30 6686 1404
Mon – Fri, 08:00 am – 06:00 pm (CET)
Table 19: Service Information — Telephone Numbers to EIA Integrated Call Center
Country
Telephone Number
Austria 1206091087
Denmark 43682114
France 157323434
Germany 6950070204
Italy 291483230
Lithuania 880030828
Netherlands 202061404
Norway 24159815
Portugal 800552277
Russia 810800228 41044 (Alternative 8108001201011)
South Africa 800981900
Spain 912754787
Table continued…
MN002955A01-AA
Service Information – EIA
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