Service Information – EIA
Service orders are dealt with by two centres: European Radio Support Centre (ERSC) and European Systems and
Components Centre (ESCC). This section contains contact details to service centers in Europe, Middle East, and
Africa.
European Radio Support Centre (ERSC)
ERSC provides a remote Technical Support Service to help customers resolve technical issues and quickly restore
their systems. The centre handles service orders for subscribers and accessories. This team of highly skilled
professionals is available to the customers that have current ERSC service agreements in place. For further
information and to verify whether your current service agreement entitles you to benefit from this service, contact
your local customer support.
To contact ERSC, use the following EIA Integrated Call Center details:
E-mail: ersc@motorolasolutions.com .
Telephone: +49 30 66 86 1555
European Systems and Components Centre (ESCC)
ESCC provides a repair service for infrastructure equipment. Customers requiring a repair service should contact the
Customer Information Desk and obtain a Return Material Authorization number. Unless advised otherwise, the
equipment should then be shipped to the following address:
Motorola GmbH, European Systems Component Center, Am Borsigturm 130, 13507 Berlin, Germany
E-mail: escc.admin@motorolasolutions.com.
Telephone: +49 30 66 86 1404
Mon – Fri, 08:00 am – 06:00 pm (CET)
Table 1: Service Information — Telephone Numbers to EIA Integrated Call Center
Country Telephone Number
Austria 1206091087
Denmark
43682114
France 157323434
Germany 6950070204
Italy 291483230
Lithuania 880030828
Netherlands 202061404
Norway 24159815
Portugal 800552277
Russia 810800228 41044 (Alternative 8108001201011)
Saudi Arabia 8008445345
South Africa 0800981900
Spain 912754787
Table continued…
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