MSA FS-ROUTER-BAC2 User Manual

11.2 Taking a FieldServer Diagnostic Capture
When there is a problem on-site that cannot easily be resolved, perform a Diagnostic Capture before contacting
support. Once the Diagnostic Capture is complete, email it to technical support. The Diagnostic Capture will
accelerate diagnosis of the problem.
• Access the FieldServer Diagnostics page via one of the following methods:
◦ Open the FieldServer FS-GUI page and click on Diagnostics in the Navigation panel
◦ Open the FieldServer Toolbox software and click the diagnose icon of the desired device
• Go to Full Diagnostic and select the capture period.
• Click the Start button under the Full Diagnostic heading to start the capture.
◦ When the capture period is finished, a Download button will appear next to the Start button
• Click Download for the capture to be downloaded to the local PC.
• Email the diagnostic zip file to technical support (smc-support.emea@msasafety.com).
NOTE:Diagnostic captures of BACnet MS/TP communication are output in a “.PCAP” file extension which is
compatible with Wireshark.
BACnet Router Start-up Guide 41

MSA FS-ROUTER-BAC2 Specifications

General

Brand	MSA
Model	FS-ROUTER-BAC2
Category	Network Router
Language	English