11
support@mubview.com
13. FAQ
①
Check WiFi name and password if contains any special symbols.
② Make sure WiFi is 2.4GHz, 5GHz is not supported.
③ Make sure camera and mobile phone are in the same WiFi network.
1. Unable to connect wifi
①
Remove camera from Mubview App.
② Long press the reset button to restore factory settings.
③ Reconnect.
2. Connect to a new network
①
Find “Reset” button at bottom of camera. Long press until hear sound
"Boogu".
②
Wait for the camera status indicator to flash slowly in red.
3. Reset the camera
①
Charge at least 6~8 hours with a 5V/2A adapter.
②
Ensure the charging cable workable.
4. Can't charge
①
Reduce the sensitivity of motion detection alarm.
②
Check whether there is any object within the detection range of the
camera continiously triggering the PIR sensor.
③
Turn on "Alarm only when people appear" or set alarm plan or alarm
area.
5. Frequently received alarm information
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