© Munters AB, 2016 31
10 Warranty
Warranty and technical assistance
Munters products are designed and built to provide reliable and satisfactory performance but cannot
be guaranteed free of faults; although they are reliable products they can develop unforeseeable
defects and the user must take this into account and arrange adequate emergency or alarm systems
if failure to operate could cause damage to the articles for which the Munters plant was required: if
this is not done, the user is fully responsible for the damage which they could suffer.
Munters extends this limited warranty to the first purchaser and guarantees its products to be free
from defects originating in manufacture or materials for one year from the date of delivery, provided
that suitable transport, storage, installation and maintenance terms are complied with. The warranty
does not apply if the products have been repaired without express authorisation from Munters, or
repaired in such a way that, in Munters’ judgment, their performance and reliability have been
impaired, or incorrectly installed, or subjected to improper use. The user accepts total responsibility
for incorrect use of the products.
The warranty on products from outside suppliers fitted to SMART-8C/3MD, (for example cables,
sensors, etc.) is limited to the conditions stated by the supplier: all claims must be made in writing
within eight days of the discovery of the defect and within 12 months of the delivery of the defective
product. Munters has thirty days from the date of receipt in which to take action, and has the right to
examine the product at the customer’s premises or at its own plant (carriage cost to be borne by the
customer).
Munters at its sole discretion has the option of replacing or repairing, free of charge, products which
it considers defective, and will arrange for their despatch back to the customer carriage paid. In the
case of faulty parts of small commercial value which are widely available (such as bolts, etc.) for
urgent despatch, where the cost of carriage would exceed the value of the parts, Munters may
authorise the customer exclusively to purchase the replacement parts locally; Munters will reimburse
the value of the product at its cost price.
Munters will not be liable for costs incurred in demounting the defective part, or the time required to
travel to site and the associated travel costs. No agent, employee or dealer is authorised to give any
further guarantees or to accept any other liability on Munters’ behalf in connection with other
Munters products, except in writing with the signature of one of the Company’s Managers.
WARNING: In the interests of improving the quality of its products and services, Munters reserves
the right at any time and without prior notice to alter the specifications in this manual.
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