December 2008
Document #: 720002-0000R 19
7 Service & Support
7.1 Returning Printers back to Nanoptix for Repairs (RMA)
• Send repair approval request to Nanoptix Inc. which should include:
- Printer Model Number
- Printer Serial Number
- Brief problem description
• Ship defective products to Nanoptix Inc.
• Ensure that each package being sent is identified by the specified RMA Number
NOTE: A blank ticket or a piece of paper must be placed between thermal print
head and roller during shipping and storage.
United States of America
Canada and International
RMA # XXXXXX RMA # XXXXXX
Nanoptix Inc. Nanoptix Inc.
C/o Brunswick Brokers 699 Champlain Street
48 Customs Loop Dieppe, New Brunswick
Houlton, Maine E1A 1P6
04730 Canada
United States of America
NOTE: It is imperative that every package clearly identified by an RMA number.
7.2 Technical Support Contact Information
Service Department
Nanoptix Inc.
699 Champlain Street
Dieppe, New Brunswick
E1A 1P6
Canada
Telephone: 506-384-3388
Fax: 506-384-3588
E-mail: support@nanoptix.com
Web site: http://www.nanoptix.com
To Previous Page
Loading...
