Need help?Do you have a question about the NBN connection box and is the answer not in the manual?
Guides on connecting devices and accessing the nbn™ connection box ports.
Instructions for connecting phone and broadband services via specific ports.
Information on required cables and a pointer to the troubleshooting section.
Diagram illustrating equipment setup with a standard power supply.
Diagram illustrating equipment setup with a battery backup power supply.
Visual representation of equipment setup without a connection box cover.
Do's and Don'ts for maintaining equipment indoors to ensure proper function.
Do's and Don'ts for maintaining equipment outdoors to ensure proper function.
Procedures for damaged equipment and safety information for fibre optic cables.
Safety of the connection box and how to contact for help.
Guidelines on unplugging service, power board use, and relocating equipment.
Information on port usage, security systems, DIY cabling, and cover care.
Instructions on opening the connection box cover and managing battery services.
Guidance on adding battery backup and checking existing installations.
Explains the meaning and action for Power and Optical indicator lights.
Details meanings and actions for Alarm, Data, Voice, and Update indicator lights.
Overview of the optional power supply and battery backup features.
Information on how long battery backup lasts and emergency reserve usage.
How to maintain battery health and options for extending backup power.
Essential components needed to make calls during a power outage.
Advice on phone connections via routers and using cordless phones.
Step-by-step instructions for connecting the power supply to mains power.
Information on battery replacement indicators and managing the service.
Steps for buying a replacement battery and safely removing the old one.
Instructions for installing a new battery and responsible disposal of old batteries.
Understanding low battery status and accessing emergency power reserves.
How to silence audible alarms for a specified period.
Explains the causes and meanings of different audible alarm sounds.
Basic checks for power, fibre cable, and indicator lights to diagnose issues.
Guidance on contacting the service provider when problems persist.
Steps to check and resolve issues with phone services connected to the UNI-V port.
Steps to check and resolve issues with broadband services connected to UNI-D ports.
Critical safety notes for handling the power supply and battery.
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General