NEC Express5800 Series - Table of Contents; Contents

Contents
Express5800/R120h-1E, R120h-2E Maintenance Guide
3
Contents
Manuals................................................................................................................................................................. 2
Contents ................................................................................................................................................................ 3
Conventions Used in This Document .................................................................................................................... 6
Signs and symbols for safety ........................................................................................................................ 6
Notations used in the text .............................................................................................................................. 7
Optical disk drive ........................................................................................................................................... 7
Hard disk drive .............................................................................................................................................. 7
Removal Media ............................................................................................................................................. 7
Abbreviations of Operating Systems (Windows) ........................................................................................... 8
POST ........................................................................................................................................................... 8
BMC ........................................................................................................................................................... 8
Trademarks ........................................................................................................................................................... 9
License Notification ............................................................................................................................................. 10
Warnings and Additions to This Document .......................................................................................................... 13
Latest editions ............................................................................................................................................. 13
Chapter 1 Maintenance.................................................................................................................................... 14
1. Relocation and Storage .............................................................................................................................. 15
2. Daily Maintenance ...................................................................................................................................... 16
2.1 Checking and Applying Updates ...................................................................................................... 16
2.2 Checking Alerts ................................................................................................................................ 16
2.3 Checking STATUS LED ................................................................................................................... 17
2.4 Backup ............................................................................................................................................. 17
2.5 Cleaning ........................................................................................................................................... 17
Cleaning the server ............................................................................................................ 18 2.5.1
Cleaning the tape drive ...................................................................................................... 18 2.5.2
Cleaning the keyboard and mouse .................................................................................... 18 2.5.3
3. User Support .............................................................................................................................................. 19
3.1 Maintenance Services ..................................................................................................................... 19
3.2 Before Asking for Repair .................................................................................................................. 19
4. Collecting Failure Information ..................................................................................................................... 20
4.1 Collecting Event Logs ...................................................................................................................... 20
Windows Server 2016 ........................................................................................................ 20 4.1.1
Windows Server 2012 R2 .................................................................................................. 22 4.1.2
4.2 Collecting Configuration Information ................................................................................................ 24
Windows Server 2016 ........................................................................................................ 24 4.2.1
Windows Server 2012 R2 .................................................................................................. 25 4.2.2
4.3 Collecting User-Mode Process Dump .............................................................................................. 25
4.4 Collecting Memory Dump ................................................................................................................. 26
5. Troubleshooting .......................................................................................................................................... 27
5.1 Problem of Powering On .................................................................................................................. 27
5.2 Problem of booting EXPRESSBUILDER ......................................................................................... 29
5.3 Problem of Installing OS .................................................................................................................. 29
5.4 Problem of Starting OS .................................................................................................................... 31
5.5 Problem of RAID System ................................................................................................................. 32
5.6 Problem of Internal Devices and Other Hardware ........................................................................... 34
5.7 Problem of OS Operation ................................................................................................................. 52
5.8 Problem of Starter Pack DVD .......................................................................................................... 55
5.9 Problem of Bundled Software .......................................................................................................... 55
5.10 Problem of Optical Disk Drive .......................................................................................................... 56