Neoi 908 - Page 26

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Internet
•
The device provides some websites for your quick access.
For WAP services, please visit our website www.neoi.de and go to the Support section for settings and information.
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Troubleshooting
Troubleshooting
Please refer to the information below to rectify any problems you face with your device. If the problem cannot be solved,
please contact the authorized Neo Service center. You can find a list of service centers at www.neoi.de under the Support
section or you can email us at support@neoi.de
I cannot turn on the phone
Press On/Off key for a few seconds till the startup screen appears.
Trytochargethebatterasthebatterymaybefullydrained.Thishappenswhenyoudonotusethephoneforseveraldays.
Check if the battery is in poor contact. If so, remove the battery, install it again, and switch on your device.
The phone does not respond in several minutes
Press the End key.
Remove the battery, install it again, and then switch on the phone.
Images look smudgy
Cleanthescreen.Theplasticalthoughscratchresistant,canbewornoutifconstantlyincontactwithhardsurfacessuchascoins.
Always use the Sock provided to keep the phone safe from damage when placing in Purses or Pockets.
Useyourdeviceinthesuggestedconditions.Ensurethatthephoneisnotexposedtoseverehumidityandheat.
The phone turns itself off
Check if the keypad is locked when not used.
Check the battery capacity.
Make sure that the backlight is not always turned on.
To avoid fast consumption of battery, always keep Bluetooth off.
The phone is running out of power shortly after recharged
Please ensure that you have enabled the screensaver program.
Ensure that the battery is fully charged for at least 3 hours.
After the battery is partially charged, the battery capacity indicator may be not correct. Please wait for 20 minutes to get the
accurate indication after removing the charger.
The phone cannot be charged normally
Check if the battery is still usable as the battery performances drops down after uses over years.
Ensure that the battery is recharged in normal conditions.
Ensure that the battery has been installed before the charger is powered.
Ensure that the designated batteries and chargers are used.
Before going abroad, please check if the currency and voltage is compatible.
The phone cannot find a network
Retry in another place location as some areas may not have network coverage or may be very weak.
Confirm with your service provider if your SIM card is valid.
Try to select a network manually. From Menu>Settings>Network Settings
Ensure that the SIM card is not damaged.
SIM card error
Make sure that the SIM card has been inserted correctly.
QueryfromyourservicesupplierifyourSIMcardiscompatiblewith3V(theold5VSIMcardcannotbeused).YourNetwork
can replace your old SIm with a new one.
Make sure that the contacts in your SIM card are not smudgy, damaged, or scratched.
I cannot make calls
Ensure that you have dialed correct numbers and pressed the Dial key.
For international toll calls, ensure that the country code and area code are used.
Ensure that your phone has found the network and the network is not busy.
Make sure that you are not restricted in calls due to owing fees.
Query your subscription information (quota, validity of SIM card, etc.) from your service provider.
Make sure that call barring is not set in your phone. (Menu>Settings>Call Setup)
Check if you have set the fixed dialing function. (Menu>Settings>Security Setup)
I cannot answer calls
Make sure your phone has been switched on and connected to the network (check if the network is overloaded or no
network is found).
Make sure that your incoming calls are not barred due to owing fees.
Query your subscription information (quota, validity of SIM card, etc.) from your service provider.
Make sure that you have not set the call diverting function (menu>Settings>Call Setup).
Make sure that you have not set call barring function. (menu>Settings>Call Setup).
Callers
’
names are not presented on my screen.
Query from your service supplier if you have subscribed to the CLIP service.
Check if the caller
’
s number has been saved on your device contacts list. And make sure that the correct country and area
codesareallocatedtothatcontact.
Often it is best to use a
”
+
”
instead of
“
00
”
.
Sounds are not clear during calls
Make adjustments using the side key while in a call.
Check if your phone is in a good area for clear network coverage.
I cannot use some functions listed in User
’
s Guide
Please query from your service supplier if your subscription includes such services.
Check if accessories are needed for such services.
I cannot dial the number selected from Contacts list
Make sure the number saved in Contacts is correct.
Make sure that you have selected the correct country code when dialing an international toll call.
Make sure your account has sufficient funds to make the calls and that your international call services are active.
I cannot create new records in Contacts
Make sure your SIM card memory is not full. Otherwise, delete some numbers or save some numbers in the phone, or vice versa.
Callers cannot leave messages in my Voicemail
Query from your service provider if your subscription includes voicemail service.
Enter Address
Enter the web page address of a site you want
to visit.
Inbox
With this function, the service provider will send
WAP content to your device, and you don
’
t
need to do anything. For example, you can
acquire latest news or new WAP settings from
your service provider.
Setting
Edit Settings: You can access the Internet
smoothly after setting your phone options
properly based on your local network.
Browser Options: Set the Internet accessing
wait time, and enable or disable picture display.
Service Message Setup: Choose to receive
network service information or not.
Clear Cache: clear all temporary stored Internet
files saved in the phone.
Clear Personal Data: clear cookies.