NewLine rs+ User Manual

80
Symptom
Troubleshooting Methods
The touch function is abnormal or the
positioning is inaccurate.
Restart the screen.
In the Windows system, recalibrate the screen.
For details, see section "Calibration".
The touch function is unavailable when
the external signal source channel is
being used.
Switch between different external signal sources.
Ensure that the USB touch cable is connected to
the proper port. For details, see section "Ports".
Remove and insert the USB touch cable again.
There is no sound when the HDMI in
channel is used.
Remove and insert the HDMI cable again.
The touch function on the front panel is
ineffective.
Touch the button using your full fingertip.
Check whether the finger is wet or has other
liquids on it.
Restart the screen.
The USB flash drive cannot be
identified.
Check whether the USB flash drive is inserted
into the correct USB port. For details, see section
"Ports."
The conference records cannot be
saved on the USB flash drive, and the
system prompts "The target storage
product has no write permissions."
Format the USB flash drive to the FAT32 format.
The internal PC has no signal.
Check whether the internal PC is properly
inserted in the slot.
Check whether the internal PC is in shut down
mode.
Press the power button on the internal PC (for
details, see the instructions of the internal PC),
and manually start up the internal PC.
In the embedded operating system or
Windows system, no wireless network
can be found or the wireless network
signal is weak.
Check whether the Wi-Fi antenna is properly
installed on the embedded operating system. For
details, see section "Ports".
Check whether the Wi-Fi antenna is properly
installed for the internal PC.
The keyboard is not correctly
displayed.
Confirm that the hardware keyboard is enabled.
When you connect a handheld
microphone to a port on the front panel,
the distance from user to microphone
should be no less than 1 meter,
otherwise the sound may distort.
The front panel doesn’t support handheld
microphone, and needs to use the fixed
microphone. To make sure of the sound quality,
the distance from user to microphone should be
no less than 1 meter.

NewLine rs+ Specifications

General

Resolution	3840 x 2160 (4K UHD)
Brightness	350 cd/m²
Display Type	LED
Touch Points	20
Ports	HDMI, USB, VGA, Audio Out, Ethernet
VESA Mount Compatible	Yes