Preface
5
Technical Support Contacts
North America & Asia Europe
Newport Corporation Service Dept.
1791 Deere Ave.
Irvine, CA 92606
Telephone: (949) 253-1694
Telephone: (800) 222-6440 x31694
Newport/MICRO-CONTROLE S.A.
Zone Industrielle
45340 Beaune la Rolande, FRANCE
Telephone: (33) 02 38 40 51 56
Newport Corporation Calling Procedure
If there are any defects in material or workmanship or a failure to meet
specifications, promptly notify Newport's Returns Department by calling 1-800-
222-6440 or by visiting our website at www.newport.com/returns within the
warranty period to obtain a Return Material Authorization Number (RMA#).
Return the product to Newport Corporation, freight prepaid, clearly marked with
the RMA# and we will either repair or replace it at our discretion. Newport is not
responsible for damage occurring in transit and is not obligated to accept
products returned without an RMA#. E-mail: rma.service@newport.com
When calling Newport Corporation, please provide the customer care
representative with the following information:
• Your Contact Information
• Serial number or original order number
• Description of problem (i.e., hardware or software)
To help our Technical Support Representatives diagnose your problem, Please
note the following conditions:
• Is the system used for manufacturing or research and development?
• What was the state of the system right before the problem?
• Have you seen this problem before? If so, how often?
• Can the system continue to operate with this problem? Or is the system
non-operational?
• Can you identify anything that was different before this problem occurred?
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