76 Maintenance and Service
Contact Newport to obtain information about factory service. Telephone
contacts number(s) are provided on a Service Form. Please have the following
information available:
• Equipment model number (NSC100 NewStep Motion Controller or NSA12
Actuator)
• Equipment Serial Number
• Problem Description (document this by using the Service Form)
If the instrument is to be returned for repair, the user will be given a Return
Authorization Number that should be referenced in their shipping documentation.
Complete a copy of the Service Form as represented in sub-section 9.5 and
include it with your shipment
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