TO OBTAIN WARRANTY SERVICE
Warranty can be obtained by contacting NMC-Wollard, Inc., 2021 Truax Blvd., Eau Claire,
WI. 54702, (Phone 715 835-3151) (Fax 715 835-6625).
What should you do when you receive a new unit?
Check that you have received all the equipment ordered. Check inside the product manual
for engine warranties. Some OEM manufacturers supply a registration card that must be
filled out and returned immediately to initiate the warranty. If a survey card or delivery
checklist is enclosed from NMC-Wollard, Inc. please return it.
What should you do when you discover a possible warranty problem?
Call NMC-Wollard, Inc. (715-835-3151). We will require the serial number, number of hours
on the unit, and a description of the problem. You will be given a warranty authorization
number and assistance in troubleshooting.
IMPORTANT!
Clear and immediate communication with the factory is the key to obtaining a satisfactory
and timely resolution of your warranty problem.
Every warranty situation is different and so there are no hard rules. We will work with your
maintenance personnel and service managers to equitably resolve all claims.
What should you do after warranty problem has been resolved?
Complete and return the warranty claim form within 10 days. Place the assigned warranty
authorization number we gave you when you first called us with the problem on your claim.
Return defective parts immediately. Your claim cannot be processed until all defective parts
have been returned to NMC-Wollard, Inc. Identify returned parts with the assigned warranty
authorization number.
What should you use for labor rate and labor time?
Labor rate are reviewed annually, if you do not have an established rate, call NMC-Wollard,
Inc. We do not publish a rate book; instead, we have accumulated average times for re
-
pairs. We will authorize repair time once we have approved the repair. If unforeseen cir
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cumstances cause a significantly greater repair time than originally approved, please
contact us before submitting your claim.
M200 MB4 Tow Tractor Manual No. 42975
PAGE 11
JULY 15, 2001
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