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Troubleshooting
System completely dead
• No power from power supply. Check voltage at power supply terminals.
• Check voltage at I/O Board power terminals.
Buzz on speaker
• Check for telephone line shorted to ground.
• Verify that telephone wires are twisted pair.
• Verify that the EN-2M4 is connected to earth ground.
Buzz on telephone line
• Check all connections for any shorts to ground.
System will not answer an incoming call
• Automatic telephone answer disabled.
• EN-2M4 telephone line trouble.
Entry code will not activate relay
• Entry code not assigned.
• Entry code not set up for proper relay.
• Keypad is in lockout.
• Review diagnostic LEDs.
Remote Wiegand device does not work
• Check remote device for power.
• Assure device is wired correctly.
• Check the position of the Reader #1 select jumper.
• Move to second port and see if unit works.
Remote PBUS device does not work
• Check remote device address switch setting.
• Check remote device for power.
• Assure device is wired correctly.
• Check the position of the Reader #1 select jumper.
Main or remote keypad will not activate a relay
• Entry code is not assigned.
• Keypad may be in lockout from too many incorrect attempts. Wait one minute for lockout to clear and try again.
• Remote keypad wiring incorrect.
Resident’s Telephone does not ring when a visitor calls
• Resident’s telephone number programmed incorrectly.
• Check the telephone line.
• Call resident from another line or cell phone to determine if the resident’s telephone is working.
Transmitter does not activate relay
• Transmitter button setting programmed to “no relay” (would effect all transmitters).
• Transmitter not enrolled.
• Specic transmitter is deactivated in the system.
• See receiver LEDs for transmission reception.
Data lost from programming prior to eld installation
• Manual backup must be performed via the Save and Reboot tab (on user portal interface) to save data.
• Without battery backup, if the system is powered down prior to saving, data will be lost.
• The EC / EN series performs an automatic backup every 1.5 hours and/or upon A/C loss when on battery to permanent memory.
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