Oki ML5520 - Page 63

Troubleshooting > 63
Ink smears on the paper
when I print narrow
columns.
This may be caused by excessive printhead travel from the
centering position. Enter the Menu and set the Centering Position
to MODE 1. See “Using Your Printer, Menu Mode.”
For the wide-carriage printer, if MODE 1 doesn't work, try setting
the Centering Position to MODE 2.
I've installed a new
ribbon and the printing
is smeared and
streaked.
The ribbon shield (1) is either loose or missing.
Remove the ribbon cartridge and check the ribbon shield.
> If it is loose, secure it.
> If it is missing, find it and install it.
There are dots missing
in my printouts.
The head gap may not be set correctly. Try moving the headgap
lever.
The ALARM light is
flashing.
Try turning the printer OFF and then back ON again. If the light
still blinks, call for service.
The ALARM light is ON
and the Character Pitch
10 light is flashing.
This indicates that the paper lever is set at the wrong position for
the paper you are trying to use. Move it to the proper setting.
The ALARM light is ON
and the Character Pitch
15 light is flashing.
This indicates a paper jam. Press the SEL key and correct the
paper jam situation. See “Clearing paper jams” on page 58.
The printer needs paper.
The ALARM is not ON
and I can’t load paper.
1. Press and release the SEL key.
2. Press and hold the SHIFT key and press the RESET/
CHARACTER PITCH key.
The ALARM light illuminates and you can now load paper.
Continuous form paper
sticks to the sheet
guide.
In cold dry weather, static charges can build up and make the
paper cling to the sheet guide. Try moving the paper guides
together so that the paper rests on the guides rather than on the
separator.
The Print Quality and
Character Pitch keys on
the front panel don't
work.
The Operator Panel Function in the printer menu can be used to
disable these buttons (Limited Function). If the printer is part of
a customized system or if it is used by a number of people, the
system manager may have used this option to make sure the
printer is always set properly.
Check with your system manager before changing any menu
settings.
PROBLEM SOLUTION
1