Customer
Assistance
Infomtion
312
GM
Participation
In
Better
Busin'ess
Bureau
Me~iafjon/Ar&ifrafion
Program"
Our experience has shown that the
Customer Satisfaction Procedure
described earlier in this part has been
very successful in achieving customer
satisfaction. However,
if
you have not
been substantially satisfied, Oldsmobile
wants you to be aware of
GM's
voluntary participation in a no-charge
mediatiordarbitration program called
BBB AUTO LINE. This program is
administered by the Council of Better
Business Bureaus through local Better
Business Bureaus.
The program can resolve individual
disputes involving vehicle repairs and
the interpretation
of
your New Vehicle
Limited Warranty.
We prefer that you not resort to BBB
AUTO LINE until after a final decision
is made under the Customer
Satisfaction Procedure. However, you
may file a claim
at
any
time by
contacting your local Better Business
Bureau (BBB) at the following toll-free
number:
1-800-955-5100.
For further
information about filing a claim, you
may
also
write to:
BBB
AUTO
LINE
Council
of
Better Business Bureaus
4200
Wilson Boulevard
Suite
800
Arlington, VA
22203
In order to file a claim, you will have to
provide your name
and
address, the
vehicle identification number (VIN) of
your
vehicle, and a statement
of
the
nature of your complaint.
BBB
staff
may try to help resolve your dispute
through mediation. If mediation is not
successful, or if you
do
not wish to
participate in mediation, eligible
customers may present their case to an
impartial third-party arbitrator at an
informal hearing. The arbitrator will
render a decision
in
your case, which
you may accept or reject. If you accept a
valid agbitrator decision,
GM
wiII
be
bound by that decision. The entire
dispute settlement process should
ordinarily take about
40
days from the
time you file your complaint to the time
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