a decision is rendered (or
47
days
if
you
did not first contact your dealer or
Oldsmobile)
.
We encourage you to use this program
before or instead of resorting to the
courts. We believe it offers advantages
over courts
in
most jurisdictions
because it is fast, free of charge, and
informal (lawyers are not usually
present, although you may retain one at
your expense if you choose). Arbitrators
make decisions based on the principles
of
fairness and equity, and are not
required to duplicate the functions of
courts by strictly applying state or
federal law. If you wish to go to court,
however, we do not require that you
first file a claim with
BBB
AUTO
LINE** unless state law provides
otherwise. Whatever your preference
may be, remember that if you are
unhappy with the results of
BBB
AUTO
LINE, you can still go to court because
an
arbitrator's decision is binding on
GM
but not on you, unless you accept it.
Eligibility is limited by vehicle
age/mileage and other factors. For
further information concerning the
program, call the
BBB
at
1-800-955-5100.
You may also cal
Oldsmobile Customer Assistance
Center.
-
1
the
4'
This program may not be available in
all states, depending
on
state law.
Canadian owners refer to your warranty
booklet. General Motors reserves the
right to change eligibility limitations
and/or to discontinue its participation
in this program.
*W
Some states may require that you file
a
claim with
BBB
AUTO
LINE
before
resorting to state-operated procedures
(including court).
313
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