Omron Avail - Troubleshooting

EN27
EN
Troubleshooting
If this happens... Possible causes... Try this solution...
The intensity is not
felt.
The intensity level is
too weak.
Are the pads stacked
together or do pads
overlap?
Check placement of pads. Refer to
“Pad Placement” on page EN15.
Was
“MICROCURRENT”
selected?
This is not a malfunction.
If “MICROCURRENT” is selected, you
will not feel any intensity.
Is the intensity
setting too low?
Open the app and tap “+”.
Is the adhesive
surface of the pad
damaged?
Replace the pad.
The skin turns red or
feels irritated.
Is the therapy
duration too long?
Shorten session to less than
30minutes.
Are the pads placed
properly on the
body?
Refer to “Pad Placement” on page
EN15 and place correctly.
Is the adhesive
surface of the pad
worn out?
Replace the pad.
If this happens... Possible causes... Try this solution...
The device's power
cannot be turned on.
Are the batteries
depleted?
Recharge the battery fully.
Is the indicator light
on orange?
The device cannot be
recharged.
Is the battery charger
connected properly?
Check if the AC adapter is properly
connected to the charger.
Check if the AC adapter is connected
to a power outlet.
Is the device properly
placed on the
charger?
Place the device properly on the
charger.
Make sure there are no foreign objects
on the charger area.
Is the device
under high or
low temperature
locations?
Environmental temperature while
battery is charging should be +5 to
+35°C, otherwise the battery may be
stopped recharging and it may take
more time to be fully charged.
If any of the below problems occur, check to make sure that no other electrical device is within 30cm. If the problem persists, refer to the table below.