EN28
Troubleshooting
If this happens... Possible causes... Try this solution...
Power cut off during
use.
Is the battery charge
extremely low?
Recharge the battery fully.
Is the indicator light
on orange?
The device power will
automatically turn off
10minutes after:
• the therapy is
completed
• the pad has been
removed from your
body
• the therapy has
been paused
Check if the therapy has already
finished or been paused.
Check if the pad is placed on your
body correctly.
The adhesive side
of the pad does not
stick to skin.
Have you removed
the transparent film
from the adhesive
surface of the pad?
Peel off the film on the adhesive
surface of the pad.
Is the pad wet? Or is
your skin wet?
Air dry the adhesive surface of the pad
or skin.
If this happens... Possible causes... Try this solution...
The adhesive side
of the pad does not
stick to skin.
The adhesive surface
of the pad may be
damaged.
Replace the pad.
Is there too much hair
on your skin?
Shave the immediate area for proper
pad adhesion.
Were the pads
stored under high
temperature, high
humidity or direct
sunshine?
Replace the pad.
Unable to tap
“START” button.
Are the pads properly
placed on the body?
Refer to “Pad Placement” on page
EN15 and place correctly.
Is the device properly
attached to the pad?
Remove the device from the pad, then
attach the device to the pad properly.
Have you removed
the transparent film
from the adhesive
surface of the pad?
Peel off the film from the adhesive
surface of the pad.
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