Omron Avail - Page 30

EN29
EN
If this happens... Possible causes... Try this solution...
Unable to tap
“START” button.
The pad may be
damaged.
Replace the pad.
Is the device power
on?
Turn on the device and connect to
the app.
The devices, the
charger or the
AC adapter are
abnormally hot when
charging the battery.
The devices, the
charger or the AC
adapter may be
damaged.
Unplug the AC adapter from the
charger immediately. Remove the
device from the charger immediately.
Connection failure. The device is too
far from the smart
device.
The device might not
be properly placed
within the smart
device’s transmission
range.
If there are no causes of transmission
interference found near the device,
move the device within 5m of the
smart device and try again.
Was the
OMRONTENS app
uninstalled and
installed again?
Refer to “Reset the Device” on page
EN26 and follow step 1 and 2.
If this happens... Possible causes... Try this solution...
Connection failure. Had the device
been connected
with another smart
device?
Refer to “Reset the Device” on page
EN26 and follow step 1-3.
Reset button was
pressed accidentally.
Do the following steps:
1. Open the OMRONTENS app and tap
“Not now”.
2. Tap
to open the settings.
3. Tap “Forget All Devices”.
4. Pair the device again.
Purple light on the
device is blinking.
Are there any
abnormalities in the
device?
Stop using the device immediately,
and contact your OMRON retail outlet
or distributor.
Troubleshooting