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5.5 Troubleshooting
The following solutions should quickly solve the most common problems users encounter. Should an issue arise
beyond the scope of these troubleshooting tips, contact our customer service support team or a trained repair
professional for help.
Nothing happens when the engraver is turned on.
Check that the engraver's power cord and any intermediary surge protector are both fi rmly connected with a stable
compatible power supply. Check the engraver and any surge protector's fuses to see if they have burnt out and require
replacement.
The laser beam does not fi re.
Check that the water cooling system is working properly and the tank is well supplied with cool (but not icy) distilled
water. Check the laser's path for misalignment and, if necessary, perform the adjustment procedure as discussed in
§5.3.
The laser begins fi ring continuously.
Check that the power cord is using a fully grounded outlet. If this cannot be provided or determined, use the separate
grounding wire as discussed in §3.6.
The laser head behaves erratically.
Adjust the limit switches on each rail to make sure they are behaving properly. Check that the laser is well grounded.
Reduce the speed parameters for your design, adjusting the power level as necessary.
5.6 Disposal Instructions
Electrical products should not be disposed of with household products. In the EU and UK, according
to the European Directive 2012/19/EU for the disposal of electrical and electronic equipment and its
implementation in national laws, used electrical products must be collected separately and disposed of
at the collection points provided for this purpose. Locations in Australia, Canada, and the United States
may have similar regulations. Contact your local authorities or dealer for disposal and recycling advice.
Contact Us
Thank you for choosing our laser equipment for your home or shop! For a .pdf copy of the
latest version of this manual, use the appropriate app on your smartphone or other device
to scan the QR code to the right.
Come join the OMTech community at our offi cial laser group on Facebook or visit the
company forums at omtechlaser.com! Check our YouTube channel for helpful hints
and instructional videos. If you encounter any problem regarding your engraver, do not
hesitate to contact customer service with your order number at help@cs-supportpro.com
or techsupport@omtechlaser.com. Our teams will respond within 24 hours to make
things right. You can also reach us Monday to Friday at (949) 539-0458 between 8 am
and 4:30 pm PST.
Thank you and we hope you will choose us again for all your laser needs!
U S B - 0 3 0 2 - U 1
Rev. 15 Mar. 2023
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