26. 27.
COMMON ATM ERRORS
from the wireless modem, wait 15 seconds, then reconnect
power. Allow at least 5 minutes for the wireless modem to reboot.
If the Signal Strength lights do not stop ashing after 10 minutes,
please call the OptConnect Customer Care Team at 877.678.3343
ext. 3 for further assistance.
3. Some sources of cellular interference can include: cooler or
refrigeration units, heating units, microwave ovens, neon signs,
uorescent lights, industrial equipment, high-powered sound
equipment, nearby fuse panels, and in some cases power lines
running behind a wall. This is a list of some possible cellular
interference sources and is in no way all inclusive. Distancing the
wireless modem from one of these sources of interference may
be needed to stabilize the cellular connection.
Below is a list of the most common ATM error codes associated
with communication between the ATM and its Host Processor.
These errors are most often the result of incorrect programming
at the ATM. After verifying the ATM programming and clearing
any errors, if you are still experiencing problems completing
transactions, please contact the OptConnect Customer Care
Center at (877) 678-3343 for further assistance.
D17XX
D15XX
192
236
237
D25XX
Message Data Not Received
TCP/IP Connection Timeout
Communication Error
TCP/IP Communication Lost
TCP/IP Device Failed
TCP/IP Communication Lost
Verify all programming. Check Ethernet cable
for kinks or damage.
Verify Ethernet cable is plugged in and secure.
Check Ethernet cable for kinks or damage. Verify
ATM programming. Verify Ethernet ports are
not damaged.
Verify all programming. Verify Ethernet cable
is connected properly and is not damaged or
kinked.
Verify all programming, especially Host TCP/
IP settings. Check Ethernet cable for kinks or
damage.
This occurs when outgoing communication is
successful, but return communication from
the Host fails. Verify all programing. Check for
presence of hardware that could cause noise
interference.
Verify all programming, especially Host TCP/
IP settings. Check Ethernet cable for kinks or
damage.
COMMON ATM ERROR CODES
NAUTILUS HYOSUNG, HANTLE, GENMEGA CODES
TRITON CODES
TROUBLESHOOTINGTROUBLESHOOTING
GENERAL
TROUBLESHOOTING
IF YOUR DEVICE OR MACHINE IS UNABLE TO
COMPLETE TRANSACTIONS
IF YOU EXPERIENCE INTERMITTENT
COMMUNICATION ISSUES
OptConnect tests every wireless modem in-house before
shipping. Each wireless modem completes a live data connection
test before being cleared for shipment. Should you experience
problems with your wireless modem, please verify all installation
and instructions in this guide and refer to the following
troubleshooting steps when diagnosing any issues that may arise.
If you are still experiencing problems, please contact the
OptConnect Customer Care Team at 877.678.3343 ext. 3 for
further assistance.
1. Verify that the wireless modem is plugged in, the “Status”
light is ashing green, and the ”Cell Mode”, “Cell On”, and Signal
Strength lights are solid green.
2. Verify that the CAT5E Ethernet Patch Cable (included) is
connected to an open Ethernet port on your device and the
Ethernet port on the wireless modem.
If connected to an ATM, conrm that the ATM is programmed
correctly for your processor and that the terminal setup is valid
according to processor.
1. Verify that signal strength is sucient. If the Signal Strength
lights indicate low signal strength (1 to 2 bars), reposition the
antennas, ensuring they are installed per our guidelines on pg 3.
Allow a minimum of 5 seconds for the wireless modem to refresh
the Signal Strength lights after moving the antennas. If the signal
strength does not improve, it may be necessary to purchase
an upgraded antenna or an in-line signal booster. Contact the
OptConnect Customer Care Center for troubleshooting or your
sales representative to order a new antenna or booster.
2. If the Signal Strength lights are ashing, disconnect power
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