Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
Move a Segmentable Activity Between Resources or Dates
When you move or reschedule a scheduled segmentable activity, the application deletes all the pending segments and
recreates them in the new location. The recreated activity segments can have different destination routes, dates, and
duration from the initial activity. In addition, the number of segments may also differ.
1. Click the hamburger icon and then click Dispatch Console.
2. Select a bucket or resource in the resource tree.
3. Select the segmentable activity or segment that you wish to move.
4. Drag and drop the segmentable activity to another resource /date.
The Move segmentable window opens.
5. Select one of these move options:
Option Description
Move only selected segment Only the segment dragged is moved to the new destination.
Move all segments assigned to this
resource for date
All the segments that are assigned to the resource on the same date are moved.
Move all segments starting from
date
All the remaining segments of the segmentable activity on and after the selected date
are moved.
When only one segment of the segmentable activity is assigned on a selected date, the move all segments
assigned to this resource for date option is not available. When the selected segment is the last in the
segmentable activity and is the only segment assigned on the selected date, only move only selected
segment is available.
The segments are moved. If the move action violates any of the applied constraints, a warning message
appears indicating the violation.
Move a Segmentable Activity Between Non-Scheduled Pools
When you drag-and drop a segmentable activity from a non-scheduled pool to a resource’s route, the application
generates an activity with its segments according to the route constraints. You can also move an activity from a route to
the non-scheduled pool.
1. Click the hamburger icon and then click Dispatch Console.
2. Select a bucket or resource in the resource tree.
3. Select the activity that you wish to move.
4. Drag and drop the segmentable activity to another route.
The Move segmentable window opens.
5. Select one of these options:
Option Description
Generate all segments starting from
date
Moves the entire activity and creates its segments from the current date. The resulting
segments are placed into the resource's route according to the constraints.
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