Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
Field Name Description
Label A unique label for the location you are adding.
Address Address of the location.
City City in which the address is located.
Country Country in which the address is located.
ZIP/Postal Code Zip or postal code of the location.
State State in which the address is located.
6. Click Resolve address.
The address is resolved and the Latitude and Longitude fields are filled up.
7. Click OK.
The location is added to the Group Locations list on the Locations screen.
8. To modify a Shared Location, click the location in the Group Locations list. Click Modify in the hint pop-up.
The Edit location dialog appears.
9. Modify as required and click OK.
The changes are applied to all the users assigned to this location.
10. To delete a location, click the location in the Resource Locations list. Click Delete in the hint pop-up.
The location is deleted.
Rules to Determine Resource Location
When a resource is in the field, the application sends the GPS coordinates of the resource to the routing engine, if they
are available. This helps Routing determine the location of the resource.
These rules are used:
Activity Status Scenario Coordinates Sent
The resource’s GPS coordinates are obtained
between 0–20 minutes.
The GPS coordinates are used.
No GPS coordinates are available, or GPS
coordinates are greater than 20 minutes.
The resource's Start Location is used if it is
available.
Route is not yet started or no activity is
started on the route
No GPS coordinates are available, or GPS
coordinates are greater than 20 minutes, and no
Start Location is assigned to the resource.
The resource's location remains undefined.
Route has a started or a completed
activity
The resource's GPS coordinates are newer than the
address of the started or completed activity and
the resource is at a distance more than 20 minutes
from the address of the started or completed
The GPS coordinates are used.
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