Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
Field name Action
Note: You can create only one on-call shift per day. If you create a second on-call
shift, the first one is deleted. You can remove an on-call shift if you assign a schedule
for a resource. You can't remove an on-call shift, if you assign a regular shift, custom
working time, or non-working time. You cannot remove an on-call shift, which is part
of a Schedule.
Start Time Enter the time when the resource's work is to begin.
End Time Enter the time when the resource's day ends.
Points If you are using points to cap activity assignments, you can enter them here. These
points work the same way as points associated with a shift.
Comments Enter any comments that you would like to provide for the change in timings.
End Date Select the end date for the schedule.
Repeat Number of days starting from the day selected on the calendar to which the new
working time applies. The start and end dates of the new schedule are displayed below
the field.
Keep the Non-working days Select this check box to retain the existing non-working days in the resource’s calendar.
This check box is selected by default.
This screenshot shows the dialog box where you add the custom working time:
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