Oracle 21C User Manual (English)

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Oracle Field Service

Using Core Application

Chapter 2

Dispatcher Activities

Add On-Call, Non-Working, or Custom Working Time to a Calendar

Use non-working time to identify times when a resource, an organization unit, or a bucket is not available for work. You

can use the custom working time to specify a custom schedule for a resource. Similarly, you can use the on-call option

to specify the time during which a resource is available on call. Be aware that you can change the calendar, only if you

have the Read-Write permission for Resource Calendar on the Resource/User Info context layout structure.

1. Click the hamburger icon and then click Calendars.

The Calendar view appears for the group or bucket assigned to you.

2. Select the bucket, group, or resource for which you want to change the calendar.

3. Click the date for which you want to add the non-working time, custom working time, or an on-call schedule.

4. Click On-Call and update these fields:

Name Description

On-Call Schedule The field specifies whether the resource is not working, is working in a custom schedule,

or is on call. Select Non-Working Time, Custom Working Time, or On-Call. If you select

the blank option, the existing on-call schedule is removed and the earlier schedule is

restored. You cannot remove an on-call shift, which is part of a Schedule.

Reason If you have selected Non-Working Time, select the reason for which the resource is not

working. For example, Others. This field is not displayed if you have selected Custom

Working Time or On-Call.

Start time, End time If you have selected Custom Working Time, select the custom start and end time of the

schedule. This field is not displayed if you have selected Non-Working Time or On-Call.

Comment Enter any comment that you wish to provide, for example, Daughter’s graduation day, or

Dentist’s appointment at 4:00 pm. This field is not displayed if you select On-Call.

End Date, Repeat If you are adding the shift for a short duration, say 5 days, enter the number in the

Repeat field. The value in End Date is automatically adjusted. If you are adding the shift

for a long duration, say a month, click the calendar in the End Date field and select the

end date. The number of days is automatically calculated and displayed in the Repeat

field. The dates between which the shift is applicable is also displayed.

Keep the Non-working days Select this check box to retain the existing non-working days in the resource’s calendar.

This check box is available and enabled by default if the schedule is changed for more

than a day. In other words, it's available if you change the End date field.

5. Click OK.

If the non-working time can be applied, the resource is marked as a non-working resource for the selected

date range. If the non-working time can't be applied, a warning message appears. If you click OK, the non-

working time is applied, but a warning message appears on the resource tree for that resource on that day.

Non-working time can't be applied if the technician has anything other than repeating, shift, or mass type of

activities assigned on this route. The activities on the resource’s route, other than mass and repeating activities,

are rerouted or assigned to the bucket, if these conditions are met:

◦

The routing plan has the Enable reoptimization check box selected.

◦

The resource meets the routing plan filter conditions.

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Oracle 21C Specifications

General

Database Type	Relational Database Management System (RDBMS)
Storage Management	Automatic Storage Management (ASM)
Storage Media Support	SSD
Data Compression	Advanced Compression, Hybrid Columnar Compression
Data Encryption	Transparent Data Encryption (TDE)
Backup and Recovery	Recovery Manager (RMAN), Flashback Technology
Storage Virtualization	Oracle VM