Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
Parts Catalog
Mobile personnel use the Parts Catalog to remotely access and search their company's spare parts inventory when
working on maintenance and repair jobs.
Technicians assigned to installation jobs usually know which inventory they are installing, and they load the resources
on their trucks accordingly. However, they can determine the parts necessary for replacement only at the customer's
site after tests and diagnostics. Technicians can use the Parts Catalog to:
• Look up the spare part required for replacement
• Discuss the replacement terms (for example, price, period) with the customer
• Place an order for the spare part
• Find an alternative for a part, if the customer does not accept the initial offer
• Issue an invoice
The Parts Catalog updates automatically every 30 minutes after the application is launched, and supports both online
and offline operations.
Restrictions and Permissions for Parts Catalog
A resource must have the permission to use the Parts Catalog.
The permission enables or disables access to the Parts Catalog functionality. Select the Parts Catalog check box in the
General tab of the User Types page for the required user type.
With this permission, the resource can access only catalogs in the language that was set for that resource.
Search the Parts Catalog
Parts Catalog is one of the search categories in the Search preferences window.
The search key that you enter must contain a minimum of three characters. Leading and trailing spaces are not included
in the search key. The key is then matched against all searchable text fields defined in the Parts Catalog.
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