Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
3. Use the resource tree search filters to narrow the list to only the resources that have not activated their routes.
Investigate the resources that don't have orange arrows at the starts of their routes.
4. For routes that should be active, contact the resources and ask them to activate their routes. Alternatively, you
can activate the route on the resource’s behalf.
Identify Available Capacity
To make schedules more efficient, you can identify resources with available capacity on their schedules and then fill the
idle time with activities.
1. In the Resource Tree, expand the bucket or buckets to see all of your resources.
2. Look for icons that are both white and blue.
Icons that are completely blue indicate full loads. Icons that have some white space indicate less than full loads.
Icon Meaning
1/3 – resource has a low or no loading of activities.
1/2 to 2/3 – resource has an average load of activities.
Solid – resource has a load equal to or above the full load threshold and cannot take any
additional work.
Monitoring During the Day
When monitoring routes, the most important thing to pay attention to is the vertical red line that travels across the
screen.
The red line represents the current time of day; the time is displayed at the top end of the line. Items to the left of
the red line are in the past; items to the right of the red line are in the future. Consider the actions mentioned later to
identify activities that might be in jeopardy of missing the service window. Look for blocks under the red line that are
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