Oracle Field Service
Using Core Application
Chapter 3
Field Resource Activities
You can: You cannot:
• Send activity requests
• Browse the activity-request list
• Browse activity-request details
For non-scheduled activities
• Send activity requests
• Cancel activities
• Browse activity details
• Edit activity details
For inventory
• Browse the inventory list
• Browse/edit inventory details
• Add/edit/install/deinstall/exchange
inventory
• Send inventory requests
• Browse the inventory-request list
• Browse inventory-request details
Other
• Manage activity links (with some
constraints)
• Search the Parts Catalog (if
provisioned and cached)
• Work with segmentable activities
(however, the number of segments
cannot be calculated correctly)
Note: You can add new files to the activity when you are offline, but they are synchronized only
when you are back online.
• Preview files that are already on the server
• Use buttons that are only available for online use
• Use Oracle Field Service Collaboration Service
• Use Oracle Field Service Smart Location
Functionality for field managers only
Note: These tasks are in addition to the ones listed above.
• Move an activity to another resource (when move within a user’s route is enabled)
• View all resources on the resource selection page if all resources don't fit on a single page
• View the Manage page
• Perform resource-management functions including, but not limited to:
◦
Create/edit groups
◦
Make calendar changes
◦
Use the team map
◦
Use the Gantt view
If a synchronization conflict occurs, you may not be able to synchronize some changes. In addition, some actions
performed in the offline mode can be rejected. In this case, the message, 'Internal error. Please review your route.' is
displayed. You can view the details of the conflict and resolve it only through Oracle Field Service Core Application.
You can track synchronization conflicts in the activity history in Oracle Field Service Core Application, under the sync
error label. You can view the rejected actions in the Offline Synchronization Dashboard report. This table describes the
columns in the report:
Column Description
Type The icon for the entity in which conflict has occurred:
• Route
• Activity
• Inventory
• Service request
Identifier The activity identifier in which conflict has occurred.
Rejected action The failed action.
Field Value The list of fields with corresponding values in which conflict has occurred.
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