Oracle 21C User Manual

Oracle Field Service
Using Core Application
Chapter 3
Field Resource Activities
If your photo is not available (for example, the photo is not uploaded or you are offline), your initials are displayed
instead.
You can click this tile to open the Resource Info page, if your administrator has added Resource Info to the Activity List
Context layout structure. If the option is not added, you cannot click the tile.
You can click the date on the Resource Info tile to access the Resource Calendar page.
Route Activation Tiles
You can activate, deactivate, or reactivate your route from this tile.
You can see the 'Activate Route', 'Deactivate route', and 'Reactivate route' tiles only if your administrator has configured
the corresponding buttons on the Activity List Context layout structure.
You can see only one of these tiles at a time based on these conditions:
• Activate Route
You can find this tile after the Resource Info tile and it links to the Activate Route page. You can notice the
expected departure time mentioned next to ‘Activate by’, which indicates that you must activate your route at
that time.
You can see this information for the current day until you activate your route. After you activate your route, you
cannot see the ‘Activate by’ text on the Activate Route tile. The color of the tile turns green when the shift start
time is passed. You can consider the displayed time as Route activation time, when:
◦
The travel time is estimated before the shift start time.
◦
The travel time starts at the shift start time.
◦
The ETA (expected time of arrival) of the first activity is same as the shift start time.
◦
The idle time is before the start of travel.
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Oracle 21C Specifications

General

Database Type	Relational Database Management System (RDBMS)
Storage Management	Automatic Storage Management (ASM)
Storage Media Support	SSD
Data Compression	Advanced Compression, Hybrid Columnar Compression
Data Encryption	Transparent Data Encryption (TDE)
Backup and Recovery	Recovery Manager (RMAN), Flashback Technology
Storage Virtualization	Oracle VM

Summary

Preface

Using Oracle Applications

Guidance on finding resources for Oracle Applications.

Documentation Accessibility

Information on Oracle's commitment to documentation accessibility.

Contacting Oracle

Information on how to contact Oracle for support and feedback.

Access to Oracle Support

Details on accessing Oracle Support for customers.

Chapter 1: Overview of Oracle Field Service Core Application

About the Core Application

Describes the features and roles supported by the Oracle Field Service Core Application.

Log In

Instructions on how to access and log in to the Oracle Field Service Core Application.

Offline Mode Tasks

Lists tasks that can be performed offline and those that cannot.

Services Available

Overview of services offered within Oracle Field Service Core Application.

Accessibility

Recommendations for using accessibility features for optimal viewing.

Keyboard Shortcuts

Details on Oracle JET keyboard shortcuts for UI elements.

Chapter 2: Dispatcher Activities

How the User Interface is Organized

Explanation of the UI organization into pages, sections, and features.

Resource Tree

Description of the hierarchical view of organizational resources in the resource tree.

Map View

Guidance on using the map view to see activities, routes, and resource locations.

Inventory List Tab

Details on viewing equipment and inventory required for activities.

Dispatch Console Activities

Overview of tasks that can be performed in the Dispatch Console.

Overview of En Route Status

Explanation of the 'En Route' status and its impact on activities and notifications.

Overview of Assignment Assistant

Information on using the Assignment Assistant to move activities.

Segmentable Activities

Introduction to segmentable activities and their characteristics.

Resources

Description of resources, including technicians, tools, and vehicles.

Add a Resource

Steps to add a new resource (technician, truck, etc.) to the organization.

Assign Work Skills to a Resource

Guidance on assigning work skills and expertise levels to resources.

Resource Calendars

Information on viewing and updating resource working, non-working, and on-call times.

Chapter 3: Field Resource Activities

Inventory

Description of inventory items used and consumed by activities.

Required Inventory

Details on listing serialized and non-serialized inventory as required for activities.

Install Inventory

Instructions for tracking equipment moved from technician to customer inventory pools.

Work Offline

Guidance on managing routes and tasks without an internet connection.

Monitoring the Field

Overview of real-time field monitoring for activities and resources.

Best Practices

Key practices for efficient day-to-day work using Oracle Field Service Mobile.

Log In

Instructions for logging into the Oracle Field Service mobile application.

Activate Your Route

Steps to activate your route at the beginning of the workday.

Estimate Travel Time Using Real-Time Data

How to estimate travel time using real-time traffic data.

Start an Activity

Procedure for starting an activity upon arrival at a customer location.

View Activity Details

How to view detailed information about an activity.

End an Activity

Steps to complete and close an activity in the application.

'En Route' Activity Status

Explanation of the 'En Route' status and its implications.

Use Maps

Guidance on using maps to locate stops and get driving directions.

Time View

Overview of managing resources and activities using the Time View.

Revision History

August 2021

Details of topics added and updated in August 2021.