ILP 25/33 Owner’s Manual
Rev.1.4 34
9 Needed Information for Ordering Spare Parts and Repairs
9.1 Ordering Spare Parts
In order to assure quick delivery of spare parts, please always state the following information when making
orders:
1. Liftgate model & serial number. Parts manuals are available at www.palfinger.com if necessary.
2. Designation and number of the spare part in accordance with the spare parts list.
3. Designation and number marked on the individual component (if available).
9.2 Repairs
Parts sent to Palfinger Liftgates to repair must be accompanied by a letter (in separate cover) giving details
and scope of the repairs required.
10 Warranty
Palfinger Liftgates provides warranty as part of its conditions of delivery. Spare part deliveries are first of all
billed. Palfinger Liftgates then issues credit for all or part of the invoiced sum when Palfinger Liftgates has
been able to determine that the warranty claim is justified as defined by its warranty conditions. Palfinger
Liftgates does this by inspecting the defected parts which are sent back to Palfinger Liftgates freight-prepaid
as well as the written description of the problem which must have been filled out in full.
The parts that are sent back to Palfinger Liftgates, marked with serial number and address, become
Palfinger Liftgates’ property if the warranty claim is accepted.
All warranty claims must be received within 30 days of repair or replacement. Including the following
information:
1. Liftgate model.
2. Liftgate serial number.
3. Description of problem.
4. Itemized bill of repair with breakdown of number of hours to perform warranty work and labor
changes per repair.
5. Parts used for repair with Palfinger Liftgates part number.
6. RMA#.
7. Contact at Palfinger Liftgates, if applicable.
To Next Page
Loading...
