7. Troubleshooting
Issue Possible Cause(s) Check/Corrective Actions
System is not powered up. Check system is connected correctly to power supply.
Malfunction of Check the cable connection to the micro switch.
the micro switch. Replace with spare item (see section 9)
or call Pall for warranty/servicing.
System is not powered up. Check system is connected correctly to power supply.
Malfunction of Check the cable connection to the micro switch.
the micro switch. Check that the micro switch is working correctly by
manually depressing the switch and checking that the
‘Shaft’ LED does illuminate. If the switch is not working
please call Pall. If the switch is working, proceed to
next ‘possible cause’.
Misalignment of Re-install the single-use system, taking care to align the
seal housing. shaft and seal housing assembly such that the LED is
illuminated. Ensure seal housing is flush with tube
support flange. Seal housing may not be fully down.
If the problem cannot be resolved, please call Pall.
System is not powered up. Check system is connected correctly to power supply.
Door handle is not in the Check the door is closed.
‘closed’ position, thus not Check that the handle is in the closed position.
activating the micro switch.
Malfunction of Check the cable connection to the micro switch.
the micro switch. Replace with spare item (see section 9)
or call Pall for warranty/servicing.
System is not powered up. Check system is connected correctly to power supply.
Malfunction of the Check the cable connection to the micro switch.
micro switch. Replace with spare item (see section 9)
or call Pall for warranty/servicing.
The single-use mixer Check that the single-use mixer system has not become
system may be snagged, stuck or snagged during the inflation process.
causing the inflation
process to stop due to
regulated pressure setting
being reached in the
mixer biocontainer.
Malfunction of Check the cable connection to the micro switch.
the micro switch. Check that the micro switch is working correctly by
manually depressing the switch and checking that the
‘Shaft’ LED does illuminate. If the switch is not working
please call Pall. If the switch is working, proceed to
next ‘possible cause’.
Misalignment of Check that the powder port is fully located within the
the powder port in support arm such that the LED is illuminated.
the support arm. If the problem cannot be resolved, please call Pall.
23
USD 2743 www.pall.com/biopharm
Upon depressing the
shaft interlock, the ‘Shaft’
LED on the UCI is NOT
illuminated GREEN.
Upon installation of the
system into the mixer
tote, the ‘Shaft’ LED on
the UCI is NOT
illuminated GREEN.
Upon closing the doors
and turning the handle to
the ‘closed’ position, the
‘Door’ LED on the UCI is
NOT illuminated GREEN.
Upon depressing the
Support Arm micro switch
the ‘Support’ Interlock
LED on the UCI is NOT
illuminated GREEN.
Inflation process stopped
before full inflation of the
single-use mixer system
was achieved.
After securing the powder
port in the support arm of
the mixer tote, the LED
labelled ‘Support’ is not
illuminated GREEN.
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