Troubleshooting
If a problem occurs while the unit is being used, check the following items and check the unit status with the
User Utility. For other problems, refer to "Troubleshooting
" in the Operating Manual.
If the unit still malfunctions, turn it OFF, unplug the power cord and call for service.
Symptom Possible Cause Remedy
The front door cannot be
opened.
The screw is not loosened.
Open the pre-imprinter door and
loosen the screw (page
13).
The ready indicator does not
light when
the
power switch is
turned ON.
The power cord is not plugged in. Insert the power plug firmly.
Problem with power supply.
Disconnect the unit from the electric
outlet and call for service.
The computer does not
recognize the unit.
The scanner is
not functioning
correctly.
The unit is not connected to the
computer correctly.
Connect the USB cable correctly.
The software is not installed correctly.
Uninstall the software from the
computer (page 18), and then install
the software again (page 17).
The USB interface of the computer is
not installed correctly.
Check
the computer whether the USB
interface of your computer is installed
correctly using the device manager
’s
property.
The unit is connected via USB hub.
Do not connect via USB hub.
There is a problem with the USB
cable.
Use the included USB cable or a
certified Hi-speed USB 2.0 cable.
The scanner entered Standby mode
after not being used for a certain
period of time.
Restart the scanner by pressing any
one of the buttons for more than
1 second so that the computer can
recognize the scanner.
If you still experience problems after following these suggestions, please contact our Technical Support
Department at 1-800-726-2797 for further assistance. (U.S.A. only)
20 Installation Manual
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Appendix
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