Panasonic KX-FT21BX

TROUBLESHOOTING GUIDE
- 23 -
KX-FT21LA
2. USER RECOVERABLE ERRORS
If the unit detects a problem, the following messages will appear on the display.
There is something wrong with the unit. Contact our service personnel.
[This error is displayed when the thermal head dose not warm up. Check the
thermistor on the thermal head and connector lead. (for technicians)]
The cover is open. Close it.
The document is not fed into the unit properly. Reinsert the document. If misfeeding
occurs frequently, clean the document feeder rollers and try again. If the problem
remains, adjust the feeder pressure.
Attempted to transmit a document longer than 600 mm. Press the STOP button to
remove the document. Divide the document into two or more sheets and try again.
Memory (telephone numbers, parameters, etc.) has been erased. Re-program.
[The backup battery on the top of the digital board may be low or dead, so check it.]
The other party’s fax machine is busy or ran out of recording paper. Try again.
The unit runs out of recording paper. Install a recording paper.
The other party’s fax machine does not have a polling feature. Check with the other
party.
The other party’s fax machine is busy or ran out of recording paper. Try again.
The document is jammed. Remove the jammed document.
[Alternately, turn off service code #559 to enable sending of documents longer than
600 mm.]
A transmission error occurred. Try again.
The unit is too hot. Let the unit cool down.
[If many copies are nearly all black, this message will be displayed. When this occurs,
open the front cover and let the unit cool down.]
Display Message Cause & Remedy
The explanations given in the [ ] are for serviceman only.
Note:
Use this USER RECOVERABLE ERRORS table when referring to LCD
messages printed in this Service Manual.
Words in blankets ( ) are Spanish. A translated version for each market
is available with this model series.
CALL SERVICE 1
(LLAME SERVICIO 1)
CALL SERVICE 2
(LLAME SERVICIO 2)
CHECK COVER
(REVISAR LA TAPA)
CHECK DOCUMENT
(REVISAR DOC.)
CHECK MEMORY
(REVISAR MEMORIA)
NO RESPONSE
(NO RESPUESTA)
OUT OF PAPER
(SIN PAPEL)
POLLING ERROR
(ERROR DE RECUP.)
REDIAL TIME OUT
(CANCELA REDISC)
REMOVE DOCUMENT
(REMOVER DOC.)
TRANSMIT ERROR
(ERROR DE TRANS.)
UNIT OVERHEATED
(SOBRECALENTADO)