1.9 Utilising the Call Centre
User Manual 147
1.9.3 Forwarding a Waiting Call (Manual Queue Redirection)
To forward the waiting call
When your incoming call distribution group is busy and other outside calls arrive, the arriving
calls are put in a waiting queue.
Extensions can check the status of the queue with the Hurry-up button light, and forward the
longest waiting call in the queue to a preset destination manually.
This feature is also known as Hurry-up Transfer.
• The Hurry-up button light shows the current status as follows:
Off: No waiting call.
Red on: Some calls are waiting.
Flashing red: The number of calls exceeds the manual queue redirection level.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a Hurry-up button.
PT/PS
Press red or flashing red Hurry-up.
(Hurry-up)
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