2.2 System Features
32 Feature Manual
TVM200) for the multilingual selection menu, and assign a key for each language in the menu. Callers
can select the desired language by pressing the assigned key. The language used for system prompts
heard by subscribers is determined by Class of Service (COS).
Programming Manual References
"Prompt Setting" in 2.5.4 Parameters
Feature Manual References
"Recording Menus and Voice Labels" and "Recording System Prompts" in 3.2.6 Recording Messages
2.2.34 No Answer Coverage Mode
Description
Determines how calls will be handled when Operators 1, 2 and/or 3 do not answer within the time
specified for "Operator No Answer Time". There are 4 options:
Caller Select*
1
: Callers may leave a message or call another extension.
Leave Message*
1
: Callers may leave a message in the operator's mailbox.
Disconnect Message*
1
: Callers are disconnected from the VPS after hearing "Thank you for calling."
Next Operator*
2
: Callers are transferred to the next operator (Operator 2 or 3).
*
1
: Assignable for Operator 1, 2 and 3
*
2
: Assignable for Operator 1 and 2
Programming Manual References
"No Answer Coverage Mode" in 2.4.3 Parameters
2.2.35 On Hold Announcement Menu
Description
Allows callers (other than the first caller) in a queue to listen to a prerecorded announcements or
music. The On Hold Announcement Menu can be recorded by the System Administrator with a
telephone while using KX-TVM Maintenance Console or by importing WAV files, and also by the
Message Manager using a telephone. When the On Hold Announcement Menu is recorded, this
feature is automatically enabled.
Programming Manual References
1.8.3 Utility—System Prompts Customisation
Feature Manual References
3.2.6 Recording Messages
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