3.2 Message Manager's Guide
96 Feature Manual
3.2.6 Recording Messages
The Message Manager is responsible for recording various system messages (menus, voice labels,
system prompts, and system caller names) and is also responsible for maintaining the following:
• Company Greetings—A maximum of 32 company greetings for business/non-business and
lunch/break hours as well as holidays can be selected, recorded, or deleted as necessary.
• Company Name
• Custom Service Menus (maximum length: 6 min each)—A maximum of 100 custom service
menus can be recorded. These menus guide callers to the services they require without the need
for a human operator.
• Voice Labels (maximum length: 6 min each)—A maximum of 20 Mailbox Groups can be created
by the System Administrator. Each list can have a voice label.*
• System Prompts (maximum length: 6 min each)—The Message Manager can change system
prompts by recording new prompts and restoring them.
• Multilingual Selection Menu (maximum length: 6 min)—With this menu, callers can select the
language they prefer for voice guidance). For example, the Message Manager can record a menu
that announces:
For English, press (7).
For French, press (8).
For Chinese, press (9).
• The System Caller Names (maximum length: 10 s each)—A maximum of 200 Caller ID numbers
can be registered by the System Administrator. The Message Manager is responsible for
recording a name for each Caller ID number.*
* If the VPS is being programmed via KX-TVM Maintenance Console, the Message Manager
cannot record all system messages (menus, voice labels, system prompts, and system caller
names). The VPS will announce, "Sorry, this function is not available".
• On Hold Announcement Menu (maximum length: 6 min)—With this menu, callers in a queue can
listen to the announcement or music while they are on hold.
Recording Menus and Voice Labels
1. Log in to the Main Menu.
2. Press [5] to modify messages.
3. Select the desired number to be recorded.
• [1] Record the Company Greetings.
To Next Page
Loading...
